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Telnyx AI

Interact with Telnyx AI API

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Overview

The "Get Conversation Insights" operation in the Telnyx AI node retrieves detailed insights about a specific conversation. This can be useful for analyzing communication patterns, extracting meaningful data from conversations, or generating summaries and analytics based on conversation content.

Practical examples include:

  • Customer support teams analyzing call or chat transcripts to identify common issues.
  • Sales teams reviewing conversation effectiveness and sentiment.
  • Automated systems generating reports or alerts based on conversation insights.

Properties

Name Meaning
Conversation ID The identifier of the conversation to retrieve insights for. Can be selected from a list of existing conversations or entered manually as an ID string.

Output

The output contains JSON data representing the insights of the specified conversation. This typically includes analyzed metadata such as sentiment, key topics, participant behavior, timestamps, and other relevant analytical information extracted from the conversation.

If the node supports binary data output (not explicitly shown here), it would represent any associated media or files related to the conversation insights.

Dependencies

  • Requires an active API key credential for authenticating with the Telnyx AI API.
  • The node communicates with the Telnyx API endpoint at https://api.telnyx.com.
  • Proper configuration of the API key credential within n8n is necessary for successful requests.

Troubleshooting

  • Invalid Conversation ID: If the provided conversation ID does not exist or is malformed, the node may return an error indicating the conversation was not found. Verify the ID or select from the provided list.
  • Authentication Errors: Missing or invalid API credentials will cause authentication failures. Ensure the API key is correctly configured and has sufficient permissions.
  • Network Issues: Connectivity problems to the Telnyx API endpoint can result in timeouts or request failures. Check network access and proxy settings if applicable.
  • API Rate Limits: Excessive requests might trigger rate limiting by the Telnyx API. Implement retry logic or reduce request frequency if needed.

Links and References

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