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WbCommunication

n8n node to interact with WB API

Actions20

Overview

This node is designed to post feedback actions related to reviews (Отзывы) on a platform, likely for managing customer feedback or complaints. It allows users to submit specific feedback details such as the review ID and valuations related to supplier feedback and product issues. This node would be beneficial in scenarios where businesses want to automate the processing of customer reviews, flag problematic feedback, or categorize complaints for further handling.

Practical examples include:

  • Automatically reporting a review with a specific complaint reason.
  • Submitting detailed feedback about product issues linked to a particular review.
  • Integrating with a customer service workflow to escalate certain types of feedback based on valuation codes.

Properties

Name Meaning
Id The unique identifier of the review (ID отзыва) to which the feedback action applies.
Supplier Feedback Valuation The reason code for the complaint about the review (Причина жалобы на отзыв). These codes can be obtained from a predefined list of feedback valuations accessible via an API method.
Supplier Product Valuation The description code for the product problem (Описание проблемы товара). These codes are also available from a predefined list of product valuations accessible via an API method.

Output

The node outputs JSON data representing the result of posting the feedback action. This typically includes confirmation of the action taken or any response data returned by the API after submitting the feedback. There is no indication that the node outputs binary data.

Dependencies

  • Requires access to an external API endpoint related to reviews and feedback management.
  • Needs an API key or authentication token configured in n8n credentials to authorize requests.
  • Uses a base URL and request headers preset for JSON communication with the API.
  • The node depends on a bundled OpenAPI specification for defining its properties and request structure.

Troubleshooting

  • Common Issues:
    • Invalid or missing review ID (Id property) will cause the API call to fail.
    • Using incorrect valuation codes not present in the referenced lists may lead to errors or ignored feedback.
    • Authentication failures if the API key or token is not properly configured.
  • Error Messages:
    • "Invalid ID" or "Review not found": Check that the Id value corresponds to an existing review.
    • "Unauthorized" or "Authentication failed": Verify API credentials and permissions.
    • "Invalid valuation code": Ensure the valuation numbers match those provided by the API's valuation lists.

Links and References

Discussion