mfr - Field Service Management icon

mfr - Field Service Management

Field service management app for scheduling technicians.

Actions19

Overview

This node operation retrieves a single "Service Object" from the Field Service Management system. It allows fetching detailed information about a specific service object by either its internal ID or an external ID. Additionally, it supports expanding related entities such as Contacts, Company, Product, and Tags to include more comprehensive data in the response.

Typical use cases include:

  • Fetching detailed information about a particular asset or location (service object) managed within a field service environment.
  • Integrating service object details into workflows for dispatching technicians, managing inventory, or linking service requests.
  • Enriching automation processes with related entity data by using the expand options.

Example: A workflow that triggers when a new service request is created might use this node to fetch the associated service object's full details, including linked company and contact information, to prepare technician assignments.

Properties

Name Meaning
Service Object Select the service object to retrieve. Can be chosen from a searchable list or specified by ID.
External ID Alternatively, specify an external identifier to look up the service object instead of the ID.
Expand Choose related entities to expand and include in the response. Options: Contacts, Company, Product, Tags

Output

The output JSON contains the detailed data of the requested service object. This includes all standard fields of the service object entity plus any expanded related entities as specified by the "Expand" property.

The structure corresponds directly to the API response from the Field Service Management OData endpoint for service objects. If expansions are used, nested objects for Contacts, Company, Product, and/or Tags will be included accordingly.

No binary data output is produced by this operation.

Dependencies

  • Requires an API key credential for authenticating requests to the Field Service Management API.
  • The node uses authenticated HTTP GET requests to the Field Service Management OData endpoints.
  • No additional environment variables are required beyond the configured API authentication.

Troubleshooting

  • Issue: No service object found or empty response.

    • Cause: The provided ID or External ID may be incorrect or does not exist.
    • Resolution: Verify the identifiers are correct and exist in the system. Use the list mode to search and confirm available service objects.

  • Issue: Authentication errors.

    • Cause: Invalid or missing API credentials.
    • Resolution: Ensure the API key credential is correctly configured and has sufficient permissions.

  • Issue: Expansions not returning expected data.

    • Cause: The related entities may not be linked or the expand option was not selected.
    • Resolution: Confirm the relationships exist in the data and select the appropriate expand options.

  • Error messages generally come from the underlying API and will indicate issues like invalid IDs, permission denied, or malformed requests. Review the error message details and adjust parameters accordingly.

Links and References

Discussion