Superchat

Overview

This node integrates with the Superchat API to retrieve detailed information about a specific conversation by its ID. It is useful in scenarios where you need to fetch and process conversation data from Superchat within an n8n workflow, such as for customer support automation, analytics, or CRM synchronization.

For example, you might use this node to:

• Retrieve the full details of a customer conversation to analyze the interaction.
• Pull conversation data to update records in another system.
• Trigger follow-up actions based on conversation content or status.

Properties

Output

The node outputs an array of JSON objects representing the conversation data retrieved from Superchat. Each object contains all relevant fields describing the conversation, such as participants, messages, timestamps, status, labels, and other metadata provided by the Superchat API.

No binary data output is produced by this operation.

Dependencies

• Requires an active connection to the Superchat API via an API key credential configured in n8n.
• The node depends on the Superchat API being accessible and the provided conversation ID being valid.

Troubleshooting

• Invalid or missing conversation ID: If the ID property is empty or incorrect, the node will fail to retrieve data. Ensure the ID is correct and corresponds to an existing conversation.
• API authentication errors: If the API key credential is invalid or expired, the node will return authentication errors. Verify that the API key is correctly set up and has necessary permissions.
• Network or API downtime: Temporary network issues or Superchat API outages can cause failures. Retry after some time or check the API status.
• Permission issues: The authenticated user may lack permission to access the specified conversation. Confirm appropriate access rights.

Links and References

• Superchat API Documentation