eKyte

Create and retrieve data from eKyte (tasks, projects, tickets, boards, workspaces, notes, notifications)

Actions7

Overview

This node integrates with the eKyte platform to create and retrieve various entities such as tasks, projects, tickets, boards, workspaces, notes, and notifications. Specifically, for the Create Ticket operation, it allows users to create a new support or issue ticket within eKyte by providing details like subject, type, priority, requester information, and message content.

Typical use cases include automating ticket creation from external systems, integrating customer support workflows, or managing issue tracking directly from n8n workflows. For example, when a customer submits a form on a website, this node can automatically create a corresponding ticket in eKyte to ensure timely follow-up.

Properties

Name	Meaning
E-Mail	The user email used for authenticating and performing eKyte operations.
ID Workspace	Numeric identifier of the workspace where the ticket will be created.
Prioridade	Priority group of the ticket, a number between 0 and 100 indicating urgency: 0 = Not prioritized, 1-25 = Low, 26-50 = Medium, 51-75 = High, 76-100 = Urgent.
Descrição	Description text providing additional details about the ticket.
Assunto	Subject or title of the ticket (required).
Tipo De Ocorrência	Numeric identifier representing the type/category of the ticket (required).
Privisto Para	Expected due date/time for resolving the ticket.
E-Mail Do Solicitante	Email address of the person requesting or submitting the ticket (required).
Em Cópia	Comma-separated string of emails to be copied on ticket notifications.
E-Mail Do Responsável	Email address of the analyst or responsible person assigned to the ticket.
Descrição (message)	Message or detailed description content of the ticket.

Output

The node outputs an array of JSON objects representing the response from the eKyte API after creating the ticket. The JSON structure corresponds to the newly created ticket's data returned by the API, which typically includes identifiers, status, timestamps, and other metadata related to the ticket.

No binary data output is produced by this operation.

Dependencies

Requires an API key credential and company identifier configured in n8n to authenticate requests against the eKyte API.
The node communicates with the eKyte REST API at https://api.ekyte.com/n8n.
Proper permissions and valid credentials are necessary to create tickets successfully.

Troubleshooting

Minimum Interval Error: The node enforces a minimum interval of 15 minutes between calls for the same operation to avoid rate limiting. If you see an error like:
```
Intervalo mínimo de 15 minutos não respeitado para a operação "createTicket". Tente novamente em XX segundos.
```
wait the specified time before retrying.
Authentication Errors: Ensure that the API key and company ID credentials are correctly set up and have sufficient permissions.
Missing Required Fields: The operation requires certain fields such as userEmail, subject, ticketType, and requesterEmail. Omitting these will cause errors.
API Request Failures: Network issues or invalid parameters may cause the API request to fail. Check the error message for details and verify all inputs.

Links and References

eKyte Official Website
eKyte API documentation (not publicly linked here; consult your eKyte account or support for access)