Overview
This node integrates with the ConnectWise API to retrieve detailed information about a specific service ticket. The "Show" operation under the "Service Ticket" resource fetches all available data for a given service ticket ID, optionally allowing users to specify which fields to return.
Common scenarios where this node is beneficial include:
- Automatically retrieving the current status and details of a service ticket for reporting or monitoring.
- Integrating service ticket data into other workflows or dashboards.
- Fetching ticket information before performing updates or adding notes in subsequent steps.
For example, a user might input a service ticket ID to get its full details, then use that data to trigger notifications or update related systems.
Properties
| Name | Meaning |
|---|---|
| Service Ticket ID | The unique numeric identifier of the service ticket to retrieve. This is required. |
| Fields | Optional comma-separated list of specific fields to include in the response. If empty, all fields are returned. |
Output
The node outputs JSON data representing the service ticket's details as returned by the ConnectWise API. This includes all standard properties of a service ticket such as status, summary, priority, assigned resources, dates, and any custom fields if requested.
No binary data output is produced by this operation.
Dependencies
- Requires an active connection to the ConnectWise API using valid API credentials (an API key or token).
- The base URL for API requests is dynamically constructed based on the configured data center domain.
- Proper permissions on the ConnectWise account to read service ticket information are necessary.
Troubleshooting
- Missing or invalid Service Ticket ID: The node requires a valid numeric service ticket ID. Ensure this property is set and corresponds to an existing ticket.
- Authentication errors: If the API credentials are incorrect or expired, the node will fail to authenticate. Verify the API key/token and permissions.
- API endpoint errors: If the specified service ticket does not exist or the user lacks access, the API may return 404 or permission errors.
- Invalid fields parameter: Specifying non-existent field names in the "Fields" property may cause the API to ignore them or return errors. Use valid field names as per ConnectWise API documentation.