Actions19
- Customer Actions
- Customer Catalog Actions
- Customer Platform Actions
- Order Actions
- Platform Actions
- Receivable Charge Actions
- Subscription Actions
- Tracking Actions
Overview
This node interacts with the Sherweb API to retrieve detailed information about customer subscriptions. Specifically, the "Get Customer Subscription Details" operation fetches subscription data for a given customer ID. This is useful in scenarios where you need to monitor or manage customer subscriptions programmatically, such as integrating subscription details into a CRM system, automating billing workflows, or generating reports on customer subscriptions.
Practical examples include:
- Fetching all active subscriptions for a customer to display in a customer portal.
- Automating subscription status checks before provisioning services.
- Integrating subscription details into support tickets for faster issue resolution.
Properties
| Name | Meaning |
|---|---|
| API Type | Selects which Sherweb API to use: - Service Provider API - Distributor API |
| Customer ID | The unique identifier of the customer whose subscription details are to be retrieved. |
Output
The node outputs JSON data containing the subscription details of the specified customer. The structure typically includes fields such as subscription identifiers, status, start and end dates, product or service details, and any other metadata provided by the Sherweb API related to the customer's subscriptions.
If binary data were involved (e.g., documents or attachments), it would be included in a separate binary output field, but this operation focuses on JSON subscription data only.
Dependencies
- Requires an API key credential for authentication with the Sherweb API.
- The node uses OAuth2-based authentication configured in n8n credentials.
- Network access to
https://api.sherweb.commust be available. - Proper permissions on the Sherweb account to read customer subscription data.
Troubleshooting
- Invalid Customer ID: If the customer ID does not exist or is malformed, the API will return an error. Verify the customer ID is correct.
- Authentication Errors: Ensure the API key or OAuth2 token is valid and has not expired.
- API Rate Limits: Excessive requests may lead to throttling; implement retries or backoff strategies.
- Incorrect API Type: Selecting the wrong API type (Service Provider vs Distributor) may cause the request to fail or return no data.
- Network Issues: Confirm that your environment can reach the Sherweb API endpoint.
Common error messages might include unauthorized access, resource not found, or bad request errors. Resolving these usually involves checking credentials, input parameters, and network connectivity.