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Avito

Взаимодействие с API Авито для бизнеса

Actions29

Overview

This node integrates with the Avito API to manage ratings and reviews on the Avito platform. Specifically, the "Ответить На Отзыв" (Answer a Review) operation allows users to post a response to a specific review identified by its unique ID. This is useful for businesses or sellers who want to engage with their customers by acknowledging feedback, addressing concerns, or thanking them for positive comments.

Practical examples include:

  • Responding politely to customer complaints to improve service reputation.
  • Thanking customers for positive reviews to encourage loyalty.
  • Providing clarifications or solutions directly in the review thread.

Properties

Name Meaning
ID Отзыва Unique numeric ID of the review to which the answer will be posted. Must be a positive integer (≥1).
Текст Ответа Text content of the answer to the review. This is required and should comply with Avito's rules.
✍️ Создание ответа на отзыв (Notice) Informational notice describing requirements and recommendations for creating an answer:
• Answer text is mandatory
• Must follow Avito's guidelines
• Can only answer reviews where answering is allowed (canAnswer: true)
• Moderation states: moderation, published, rejected
• Recommendations: be polite, avoid controversial topics, thank for feedback, offer solutions

Output

The node outputs JSON data representing the result of the answer creation request. The output JSON typically contains the status of the answer (e.g., whether it is under moderation, published, or rejected) and any relevant metadata returned by the Avito API.

No binary data output is indicated for this operation.

Dependencies

  • Requires an API authentication token credential configured in n8n to access the Avito API.
  • The node depends on internal routing utilities to handle the "ratings" resource operations.
  • Network connectivity to Avito's API endpoints is necessary.

Troubleshooting

  • Common issues:

    • Providing an invalid or missing review ID will cause errors.
    • Attempting to answer a review that does not allow answers (canAnswer: false) will fail.
    • Submitting empty or non-compliant answer text may be rejected by Avito's moderation.
    • API authentication failures if credentials are misconfigured.

  • Error messages:

    • "Unknown resource: ratings" — indicates the resource parameter was incorrect; ensure "ratings" is selected.
    • Errors related to invalid input parameters will specify which property is problematic.
    • Moderation rejection responses indicate the answer did not meet Avito's content policies.

  • Resolutions:

    • Verify the review ID exists and is correct.
    • Ensure the answer text complies with Avito's rules.
    • Confirm API credentials are valid and have proper permissions.
    • Handle errors gracefully using the node's "Continue On Fail" option if needed.

Links and References

Discussion