Actions18
- Customer Actions
- Service Actions
- Connection Actions
Overview
This n8n node allows you to interact with the Genex API, specifically focusing on customer-related operations. For the Customer resource and the Get Customer Details operation, the node retrieves detailed information about a customer based on their unique customer number. This is useful in scenarios where you need to fetch up-to-date customer data for automation workflows, such as enriching records, validating customer existence, or integrating customer details into other business processes.
Practical examples:
- Automatically fetching customer profiles when a new support ticket is created.
- Validating customer numbers before processing orders.
- Syncing customer details from Genex to another CRM or database.
Properties
| Name | Meaning |
|---|---|
| Customer Number | The unique identifier for the customer whose details you want to retrieve. (Required) |
Output
The output will be a JSON object containing the details of the requested customer. The exact structure depends on the Genex API response, but typically includes fields such as customer name, contact information, account status, and other relevant attributes.
Note: This node does not output binary data.
Dependencies
- External Service: Requires access to the Genex API.
- Credentials: You must configure
genexApicredentials in n8n for authentication. - Environment: No special environment variables are required beyond standard n8n credential setup.
Troubleshooting
Common issues:
- Invalid Customer Number: If the provided customer number does not exist, the node may return an error or empty result.
- Authentication Failure: Incorrect or missing Genex API credentials will cause authentication errors.
- API Connectivity Issues: Network problems or incorrect API endpoint configuration can lead to connection errors.
Error messages and resolutions:
"Missing required property 'Customer Number'": Ensure you provide a valid customer number."Authentication failed": Double-check your Genex API credentials in n8n."Unable to connect to Genex API": Verify network connectivity and that the API URL is correct.