WTS Chat

Overview

This node integrates with the Helena API to manage and retrieve data related to contacts, messages, sessions, and panels. Specifically, for the Contact - Get By ID operation, it fetches detailed information about a single contact using its unique identifier.

Common scenarios where this node is beneficial include:

• Retrieving contact details for customer support or CRM workflows.
• Enriching automation processes with contact-specific data.
• Integrating contact information into other systems or reports.

For example, you can use this node to get a contact's full profile by providing their Contact ID, then use that data to personalize communications or update records in another system.

Properties

Output

The output contains a JSON object representing the contact's data as returned by the Helena API. This includes all available fields for the contact such as name, email, phone number, tags, custom fields, annotations, and metadata.

The structure is:

{
  "json": {
    /* Contact details object as returned from the API */
  }
}

No binary data is output by this operation.

Dependencies

• Requires an active connection to the Helena API via an API key credential.
• The node uses the Helena API base URL: https://api-test.helena.run.
• The API key must be configured in n8n credentials to authorize requests.

Troubleshooting

• Invalid Contact ID: If the provided Contact ID does not exist, the API may return an error or empty response. Verify the Contact ID is correct.
• Authentication Errors: Ensure the API key credential is valid and has sufficient permissions.
• Network Issues: Connectivity problems to the Helena API endpoint will cause request failures.
• Unexpected Response Format: If the API changes, the node might fail to parse the response correctly.

To resolve errors:

• Double-check the Contact ID input.
• Confirm API key validity and permissions.
• Check network connectivity and Helena API status.
• Review error messages returned by the node for clues.

Links and References

• Helena API Documentation (hypothetical link)
• n8n Expressions Guide (for dynamic parameter usage)