Actions8
Overview
This node integrates with the TANSS API to manage support tickets. It allows users to perform various ticket-related operations such as retrieving a ticket by its ID, creating new tickets, updating existing ones, adding comments, searching tickets based on criteria, deleting tickets, merging tickets, and fetching ticket history.
Typical use cases include:
- Automatically fetching detailed information about a specific support ticket for processing or reporting.
- Creating new tickets in response to external events or user inputs.
- Adding internal or public comments to tickets to document progress or communication.
- Searching tickets to generate lists or dashboards filtered by status, priority, or assigned employees.
- Merging duplicate tickets or cleaning up old tickets programmatically.
For example, a customer support workflow could use this node to retrieve a ticket by ID when a customer inquiry is received, add a comment with the support agent's notes, and update the ticket status accordingly.
Properties
| Name | Meaning |
|---|---|
| API Token | API token from TANSS authentication used to authorize requests. |
| Ticket-ID | The unique identifier of the ticket to operate on (used in multiple operations). |
Operation: Ticket nach ID abrufen (Get Ticket By ID)
- API Token: Required string input for authenticating API calls.
- Ticket-ID: Number input specifying the ID of the ticket to retrieve.
Output
The node outputs an array of JSON objects representing the response from the TANSS API for the requested operation.
For the "Ticket nach ID abrufen" operation, the output JSON contains the full details of the specified ticket as returned by the TANSS API. This typically includes fields like ticket title, content, status, assigned employee, dates, and other metadata.
No binary data output is produced by this operation.
Dependencies
- Requires an active TANSS API credential with a valid API token.
- The node expects the base URL of the TANSS API to be configured in the credentials.
- Network access to the TANSS API endpoint is necessary.
Troubleshooting
No credentials returned!
This error occurs if the node cannot find the required API credentials. Ensure that the TANSS API credential is properly set up and selected in the node configuration.Keine Felder für die Ticket-Erstellung angegeben.
When creating a ticket, at least one field must be provided. Make sure to fill in the required ticket creation fields.Fehler beim Ausführen von getTicketById: [error message]
Indicates an error during the API request. Check the API token validity, network connectivity, and that the ticket ID exists.Die Operation "[operation]" wird nicht erkannt.
Means the specified operation is not supported. Verify the operation name is correct.
Links and References
- TANSS API Documentation (not provided here; consult your TANSS API provider)
- n8n Documentation on creating custom nodes: https://docs.n8n.io/integrations/creating-nodes/