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TANSS Ticket Lists

Handles ticket lists in TANSS API
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Overview

This node interacts with the TANSS API to retrieve various types of ticket lists related to a company’s support or service management system. It supports multiple operations to fetch tickets assigned to different categories such as general tickets, company-specific tickets, tickets assigned to the current employee, and others.

A common use case is automating the retrieval of ticket data for reporting, monitoring, or integration with other systems. For example, a support manager might use this node to pull all general tickets that are unassigned to any employee to redistribute workload efficiently.

Specifically, the "Get General Tickets" operation fetches tickets that are not assigned to any employee, helping teams identify unclaimed tasks.

Properties

Name Meaning
API Token API token obtained from the TANSS API login; used for authenticating requests to the API

Output

The node outputs an array of JSON objects where each object contains the response from the TANSS API for the requested ticket list. The structure of the JSON depends on the API response but generally includes details about tickets such as ticket IDs, descriptions, statuses, and assignment information.

No binary data output is produced by this node.

Example output snippet (conceptual):

[
  {
    "ticketId": 123,
    "title": "Issue with device",
    "status": "open",
    "assignedTo": null,
    ...
  },
  ...
]

Dependencies

  • Requires access to the TANSS API endpoint.
  • Needs an API token credential for authentication.
  • The base URL for the TANSS API is retrieved from the configured credentials in n8n.
  • Network connectivity to the TANSS API server.

Troubleshooting

  • No credentials returned!
    This error occurs if the node cannot find the required API token credential. Ensure the API token is correctly set up in the node's credential configuration.

  • Failed to execute Get General Tickets: [error message]
    Indicates a failure during the API request. Possible causes include invalid API token, network issues, or incorrect API endpoint. Verify the API token validity and network connectivity.

  • The operation "[operation]" is not recognized.
    This error suggests an unsupported operation was selected. Confirm that the operation name matches one of the supported options.

Links and References

  • TANSS API Documentation (refer to your internal or provided API docs for detailed endpoints and data structures)
  • n8n Documentation on creating and using credentials: https://docs.n8n.io/credentials/

Discussion