Actions223
- Reports Actions
- Compliance Actions
- Jobs Actions
- Active Directory Actions
- Get Retrieve Ad Roles
- Get Retrieve Ad User Licenses
- Get Retrieve Azure Licenses
- Get Retrieve Azure Ad Logs
- Get Retrieve Azure Secure Score
- Get Retrieve Ad Password Policies
- Get Retrieve Ad Groups View
- Get Retrieve Ad Ous View
- Get Retrieve Ad Gpos View
- Get Retrieve Ad Computers View
- Get Retrieve Ad Users View
- Get Retrieve Ad Domain Details
- Get Retrieve Ad Gpos Details
- Get Retrieve Get Ous Details
- Get Retrieve Get Groups Details
- Get Retrieve Ad Group Users
- Get Retrieve Ad Group Computers
- Get Retrieve Get User Details
- Get Retrieve Get Computer Details
- Get Retrieve Ad Roles Details
- Get Retrieve Ad Roles Member
- Get Retrieve Ad Basic Info
- Audit Log Actions
- Ad Audit Actions
- Scheduler Actions
- Application Baseline Actions
- Get Retrieve Application Baseline Rules
- Get Retrieve Application Baseline Rule
- Post Create Application Baseline Rule
- Patch Update Application Baseline Rule
- Delete Delete Application Baseline Rule
- Get Retrieve App Baseline Plan Assets
- Get Retrieve App Baseline Plan Asset
- Get Retrieve App Baseline Plan Company
- Get Retrieve App Baseline Plan Global
- Attack Surface Actions
- Backup Software Actions
- EDR Actions
- Tags Actions
- PII Actions
- External Scan Actions
- Settings Actions
- Compliance Assessment Actions
- Auth Actions
- Company Actions
- Agent Actions
- Credentials Actions
- Get Retrieve Credentials
- Get Retrieve Credential
- Post Create Credential
- Patch Update Credential
- Delete Delete Credential
- Get Retrieve Agent Credentials Mapping
- Get Retrieve Agent Credential Mapping
- Post Create Agent Credential Mapping
- Patch Update Agent Credential Mapping
- Delete Delete Agent Credential Mapping
- Asset Actions
- Get Retrieve Records
- Get Retrieve Assets
- Get Retrieve Asset
- Post Create Asset
- Patch Update Asset
- Delete Delete Asset
- Get Retrieve Asset Stats
- Get Retrieve Asset Stat
- Get Retrieve Asset View
- Get Retrieve Cron Jobs
- Get Retrieve Kernel Modules
- Get Retrieve Suid Permissions
- Get Retrieve Ufw Firewall Rules
- Get Retrieve Selinux Settings
- Get Retrieve Asset Iptables Rules
- Get Retrieve Asset Users
- Get Retrieve Asset Processes Running
- Get Retrieve Asset Services
- Get Retrieve Asset Patches Info
- Get Retrieve Asset Firewall Rules
- Get Retrieve Asset Registry Misconfiguration
- Get Retrieve Asset Open Ports
- Get Retrieve Notification Tickets View
- Get Retrieve System Events View
- Discovery Settings Actions
- Get Retrieve Discovery Settings
- Get Retrieve Discovery Setting
- Post Create Discovery Setting
- Patch Update Discovery Setting
- Delete Delete Discovery Setting
- Get Retrieve Agent Discoverysettings Mapping
- Get Retrieve Agent Discoverysetting Mapping
- Post Create Agent Discoverysetting Mapping
- Patch Update Agent Discoverysetting Mapping
- Delete Delete Agent Discoverysetting Mapping
- Asset Data Actions
- Get Retrieve Asset Compliance Report Card
- Get Retrieve Asset Firewall Policy
- Get Retrieve Asset Installed Drivers
- Get Retrieve Asset Installed Driver
- Get Retrieve Asset Interface
- Get Retrieve Asset Msdt
- Get Retrieve Asset Ports
- Get Retrieve Asset Port
- Get Retrieve Asset Security Report Data
- Get Retrieve Asset Security Report Datum
- Get Retrieve Asset Shares
- Get Retrieve Asset Share
- Get Retrieve Asset Storages
- Get Retrieve Asset Storage
- Get Retrieve Asset Unqouted Services
- Get Retrieve Asset Unqouted Service
- Get Retrieve Asset User Shares
- Get Retrieve Asset User Share
- Get Retrieve Asset Video Info
- Get Retrieve Asset Windows Reboot Required
- Get Retrieve Asset Window Reboot Required
- Get Retrieve Bios Info
- Get Retrieve Bio Info
- Get Retrieve Browser Extensions
- Get Retrieve Browser Extension
- Get Retrieve Ciphers View
- Get Retrieve Cipher View
- Get Retrieve Windows Protection Status
- Get Retrieve Window Protection Status
- Vulnerabilities Actions
- Firewall Actions
- Get Retrieve Firewall Groups
- Get Retrieve Firewall Group
- Get Retrieve Firewall Interfaces
- Get Retrieve Firewall Interface
- Get Retrieve Firewall License
- Get Retrieve Firewall Rules
- Get Retrieve Firewall Rule
- Get Retrieve Firewall Users
- Get Retrieve Firewall User
- Get Retrieve Firewall Zones
- Get Retrieve Firewall Zone
- Integration Actions
- Get Retrieve Integration Credentials
- Get Retrieve Integration Credential
- Post Create Integration Credential
- Patch Update Integration Credential
- Delete Delete Integration Credential
- Get Retrieve Integration Rules
- Get Retrieve Integration Rule
- Post Create Integration Rule
- Patch Update Integration Rule
- Delete Delete Integration Rule
- Get Retrieve Company Mappings
- Get Retrieve Company Mapping
- Post Create Company Mapping
- Patch Update Company Mapping
- Delete Delete Company Mapping
- Event Set Actions
- Ticket Template Actions
Overview
This node operation allows users to create a custom ticketing template by sending a POST request with user-specific and optional additional data fields. It is useful in scenarios where an organization needs to programmatically define or update ticket templates in their ticketing system, enabling automation of ticket management workflows. For example, a support team could automate the creation of standardized ticket templates that include company lists, integrations, and detailed template information.
Properties
| Name | Meaning |
|---|---|
| X USER ID | The User Id header value required for authentication or identification of the user making the request. |
| Additional Body Fields | Optional JSON fields to add extra data to the request body. These can include: companies_list, integrations, and template_details. |
The "Additional Body Fields" property accepts a JSON object with customizable keys and values, allowing flexible extension of the request payload.
Output
The node outputs JSON data representing the response from the ticketing system after creating the custom ticket template. This typically includes confirmation details about the created template, such as its ID, status, or any metadata returned by the API.
No binary data output is indicated.
Dependencies
- Requires an API key credential for authenticating requests to the ticketing system.
- The base URL for the API must be configured in the node credentials.
- Uses HTTP headers including
X-USER-IDto identify the user. - The node depends on an OpenAPI specification (
openapi.json) bundled within the source code to build request properties and handle communication.
Troubleshooting
- Missing or invalid
X USER IDheader: The API may reject requests without a valid user ID header. Ensure this field is correctly set. - Malformed JSON in Additional Body Fields: If the JSON provided is invalid, the request will fail. Validate JSON syntax before submission.
- API connectivity issues: Verify that the base URL and API credentials are correct and that the API service is reachable.
- Unexpected API errors: Check the response message for error details; ensure all required fields are included and properly formatted.
Links and References
- Refer to your ticketing system’s API documentation for details on the expected structure of ticket templates and required authentication.
- n8n documentation on how to configure HTTP Request nodes and use credentials for API authentication.