Actions10
- clickToCall Actions
- Pop-Up Screen Actions
- callLog Actions
- External IVR Actions
- CDR Notifications Actions
- Dialer Actions
- Blacklist Actions
Overview
This node integrates with the Voicenter API, specifically providing operations related to telephony and call management. The removeCall operation under the Dialer resource allows users to remove or cancel a scheduled or ongoing call within a specified campaign. This is useful in scenarios where calls need to be dynamically managed, such as stopping calls to certain targets due to updated campaign rules or user requests.
Practical examples include:
- Canceling a call to a specific phone number in an active marketing campaign.
- Managing call queues by removing targets that should no longer be contacted.
- Dynamically adjusting outbound call lists based on real-time data.
Properties
| Name | Meaning |
|---|---|
| Campaign | Unique identifier of the campaign from which the call should be removed. |
| Target | Phone number of the call target to be removed. Must include international prefix except for Israel. |
Output
The node outputs JSON data representing the result of the removeCall operation. This typically includes confirmation of the removal action or details about the call status after the removal request. The exact structure depends on the Voicenter API response but generally confirms success or failure of the call removal.
No binary data output is indicated for this operation.
Dependencies
- Requires an API key credential for authenticating with the Voicenter API.
- The node uses the Voicenter API client internally to perform operations.
- Proper configuration of the Voicenter API credentials in n8n is necessary.
- Network access to the Voicenter API endpoint must be available.
Troubleshooting
- Invalid Campaign ID: If the campaign identifier is incorrect or does not exist, the API will likely return an error. Verify the campaign ID using the appropriate method (e.g., GetCampaignList).
- Incorrect Target Format: The target phone number must be correctly formatted with the international prefix (except for Israel). Failure to do so may cause the API to reject the request.
- Authentication Errors: Ensure the API key credential is valid and has sufficient permissions.
- Network Issues: Connectivity problems to the Voicenter API endpoint can cause timeouts or failures.
- API Rate Limits: Excessive requests might be throttled; handle such errors by implementing retries or backoff.
Links and References
- Voicenter API Documentation (replace with actual URL)
- n8n Credential Setup Guide
- International Phone Number Formatting