Actions8
Overview
The node "Genesys Cloud MCP Plus" provides enhanced analytics capabilities for Genesys Cloud by offering 15 different operations related to conversation and queue data. Specifically, the Sample Conversations by Queue operation allows users to retrieve sample conversations from specified queues within a given date range. This is useful for quality assurance, training, or monitoring purposes where you want to analyze actual conversation samples from certain routing queues.
Practical examples include:
- Sampling customer interactions from high-volume queues to assess service quality.
- Extracting conversation samples during specific periods to evaluate agent performance.
- Using sampled conversations as input for further sentiment or topic analysis.
Properties
| Name | Meaning |
|---|---|
| Start Date | The start date/time (in ISO format) from which to begin sampling conversations. |
| End Date | The end date/time (in ISO format) until which to sample conversations. |
These properties are used to define the time window for retrieving sample conversations from the selected queues.
Output
The output of this operation is an array of JSON objects, each representing a sampled conversation from the specified queues within the given date range. Each item in the output corresponds to one input item processed and contains the retrieved conversation data under the json field.
No binary data output is indicated for this operation.
Dependencies
- Requires an API key credential for authenticating with the Genesys Cloud MCP Plus service.
- The node depends on the external Genesys Cloud MCP Plus API to fetch conversation and queue analytics data.
- Proper configuration of the API credentials in n8n is necessary for successful execution.
Troubleshooting
Common issues:
- Invalid or missing API credentials will cause authentication failures.
- Incorrect date formats or empty date fields may result in errors or no data returned.
- Providing invalid or empty queue IDs (if applicable) can lead to empty results or errors.
Error messages:
"Unknown operation: ..."indicates that the selected operation is not supported; ensure "Sample Conversations by Queue" is chosen.- API-related errors typically return messages describing authentication failure or invalid parameters.
Resolutions:
- Verify that the API key credential is correctly set up and has sufficient permissions.
- Ensure dates are provided in valid ISO format.
- Confirm that queue IDs or names are correct and exist in your Genesys Cloud environment.