Rocket.Chat: Message

Send, update, delete messages; DM helpers
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Actions6

Overview

This node interacts with Rocket.Chat to manage messages and direct messages (DMs). Specifically, the 'Open DM' operation opens a direct message channel with a specified user by their username. This is useful for initiating private conversations programmatically within Rocket.Chat. For example, it can be used in automation workflows to start a DM with a user before sending messages or notifications.

Use Case Examples

  1. Opening a DM with a user to start a private conversation.
  2. Automating customer support by opening DMs with users when a ticket is created.

Properties

Name Meaning
Username The username of the user to open a direct message with. This is selected from a list of users loaded dynamically.

Output

JSON

  • room
    • _id - The ID of the direct message room opened with the specified user.
    • name - The name of the direct message room.
    • usernames - The usernames of participants in the direct message room.

Dependencies

  • Requires an API key credential for Rocket.Chat (rocketChatPat) to authenticate requests.

Troubleshooting

  • If the specified username does not exist or is incorrect, the node will fail to open a DM and throw an error.
  • If the API key credential is invalid or lacks permissions, the node will not be able to open the DM.
  • Ensure the username is selected from the provided list to avoid typos or invalid usernames.

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Discussion