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Overview

The "View Case Details" operation for the "Cases" resource in this custom n8n node allows users to retrieve detailed information about a specific case from Zoho People, given its Record Id. This is useful in scenarios where you need to fetch and process details of HR cases (such as employee requests, complaints, or support tickets) within automated workflows. For example, you might use this node to look up the status and details of a particular HR case when triggered by an event, or to enrich data before sending notifications or generating reports.

Properties

Name Type Meaning
Record Id String The unique identifier of the case record whose details you want to view. (Required)

Output

  • The output will be a JSON object containing the details of the requested case.
  • The structure of the output JSON depends on the response from the Zoho People API's /hrcases/viewcase endpoint.
  • Typical fields may include case title, description, status, assigned user, creation date, and other relevant metadata associated with the case.

Example output:

{
  "Case_ID": "1234567890",
  "Title": "Employee Grievance",
  "Status": "Open",
  "Assigned_To": "Jane Doe",
  "Created_Time": "2024-06-01T10:00:00Z",
  "Description": "Details of the grievance...",
  "...": "..."
}

Note: Actual field names and structure depend on your Zoho People configuration.

Dependencies

  • Zoho People Account: You must have access to a Zoho People account with permission to view cases.
  • API Credentials: Requires OAuth2 credentials configured in n8n under the name ZohoPeopleOAuth2Api.
  • n8n Configuration: Ensure the Zoho People node is properly installed and credentials are set up in your n8n instance.

Troubleshooting

  • Missing or Invalid Record Id: If the provided Record Id does not exist or is incorrect, the node may return an error such as "Record not found" or a similar message from the Zoho API. Double-check the Record Id value.
  • Authentication Errors: If credentials are missing or invalid, you may see errors like "Invalid OAuth token" or "Unauthorized." Ensure your OAuth2 credentials are correctly configured in n8n.
  • API Limitations: Hitting Zoho People API rate limits may result in errors. Check your Zoho People plan and usage.
  • Network Issues: Connectivity problems between n8n and Zoho People can cause timeouts or connection errors.

Links and References

This summary provides a clear understanding of how to use the "View Case Details" operation for the "Cases" resource in the custom Zoho People n8n node, including its input requirements, expected output, dependencies, and troubleshooting tips.

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