TANSS Support

Verwaltet Support-Einträge und Termine in der TANSS API
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Overview

This node integrates with the TANSS API to manage support entries and appointments. It allows users to search, list, create, update, analyze, and upload signatures for support records related to customer service or technical support activities.

The specific operation "Support nach Typ suchen" (Search Support by Type) enables filtering support entries by a given support type ID. This is useful when you want to retrieve all support records associated with a particular category or type of service.

Practical example:
If your organization categorizes support tickets by types such as "Installation", "Maintenance", or "Consulting", you can use this node operation to fetch all support entries of the "Maintenance" type by providing its corresponding type ID.

Properties

Name Meaning
API Token API token obtained from TANSS authentication, required for accessing the API.
Support-Typ-ID Numeric ID representing the support type to filter support entries by (required).

Output

The node outputs an array of JSON objects, each representing a support entry matching the search criteria. The structure corresponds directly to the response from the TANSS API's support listing endpoint filtered by support type.

  • The json field contains the full data of the support entries returned by the API.
  • No binary data output is produced by this operation.

Dependencies

  • Requires access to the TANSS API with a valid API token credential.
  • The node expects the base URL of the TANSS API to be configured in the credentials.
  • Network connectivity to the TANSS backend API is necessary.

Troubleshooting

  • Missing API Token: If the API token is not provided or invalid, the node will throw an error indicating missing credentials.
  • Support-Typ-ID Required: Omitting the support type ID will cause the node to throw an error stating that the support type ID is required.
  • API Request Failures: Errors during the HTTP request (e.g., network issues, invalid token, or server errors) will result in an error message specifying the operation and the underlying issue.
  • Invalid Support-Typ-ID: Providing a non-existent or incorrect support type ID may return empty results or API errors depending on the backend validation.

To resolve these issues:

  • Ensure the API token is correctly set and has sufficient permissions.
  • Provide a valid numeric support type ID.
  • Verify network connectivity and the correctness of the TANSS API base URL in credentials.

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