Actions8
- Tickets Actions
- Custom Actions
- Protocols Actions
Overview
This node allows you to add a note to an existing ticket in the Glassix system via its API. It is useful for automating customer support workflows, such as appending internal comments or updates to tickets directly from n8n. For example, you might use this node to automatically log follow-up information after a customer interaction or to append diagnostic details collected from other systems.
Properties
| Name | Type | Meaning |
|---|---|---|
| Ticket Id | Number | Unique identifier for a ticket. Specifies which ticket the note will be added to. |
| Additional Fields | Collection | Optional fields for the note content. You can provide either "Text" (plain text) or "Html" (HTML-formatted note). |
Output
The output will contain the result of the "Add Note" operation on the specified ticket. The structure typically includes:
json: An object with details about the newly added note, such as:- The note's unique identifier
- The content of the note (text or HTML)
- Timestamps (e.g., when the note was created)
- Associated ticket ID
Note: The exact structure may vary depending on the Glassix API response.
Dependencies
- External Service: Requires access to the Glassix API.
- API Credentials: You must configure valid Glassix API credentials (
glassixApi) in n8n. - n8n Configuration: No additional environment variables are required beyond standard credential setup.
Troubleshooting
- Invalid Ticket Id: If the provided Ticket Id does not exist, the node may return an error indicating that the ticket was not found.
- Missing Credentials: If the Glassix API credentials are not configured or are invalid, authentication errors will occur.
- Content Errors: If neither "Text" nor "Html" is provided in Additional Fields, the note may not be created, or the API may return a validation error.
Common Error Messages:
Authentication failed: Check your Glassix API credentials.Ticket not found: Verify the Ticket Id exists in your Glassix account.Validation error: Ensure at least one of "Text" or "Html" is provided.