Actions8
- Tickets Actions
- Custom Actions
- Protocols Actions
Overview
The "Glassix" node for n8n allows users to interact with the Glassix API. Specifically, when using the Tickets resource and the Get Ticket operation, this node retrieves detailed information about a specific ticket from the Glassix system based on its unique identifier. This is useful in scenarios where you need to fetch ticket details for reporting, automation, or integration with other systems.
Practical examples:
- Automatically fetching ticket details to include in customer support workflows.
- Retrieving ticket data for analytics or dashboarding.
- Integrating ticket information into notifications or escalation processes.
Properties
| Name | Type | Meaning |
|---|---|---|
| Ticket Id | Number | Unique identifier for a ticket to retrieve. |
Output
The output will be a JSON object containing the details of the requested ticket. The exact structure depends on the Glassix API response, but typically includes fields such as ticket ID, subject, status, requester, timestamps, and other relevant ticket metadata.
Note: This node does not output binary data.
Dependencies
- External Service: Requires access to the Glassix API.
- API Key/Credentials: You must configure the
glassixApicredentials in n8n for authentication. - n8n Configuration: Ensure the Glassix node is properly installed and credentials are set up in your n8n instance.
Troubleshooting
Common Issues:
- Invalid Credentials: If the
glassixApicredentials are missing or incorrect, authentication will fail. Double-check your API key and configuration. - Ticket Not Found: If an invalid or non-existent Ticket Id is provided, the node may return an error or empty result.
- Network/Connection Errors: Connectivity issues between n8n and the Glassix API can cause failures.
Error Messages & Resolutions:
- "Authentication failed" – Check and update your Glassix API credentials in n8n.
- "Ticket not found" – Verify that the Ticket Id exists in your Glassix account.
- "Request timeout" – Ensure network connectivity and that the Glassix API is reachable.