TANSS Support

Verwaltet Support-Einträge und Termine in der TANSS API

Actions9

Overview

This node integrates with the TANSS API to manage support entries and appointments. It allows users to perform various operations such as retrieving lists of support entries, searching by customer or content, creating and updating support records, analyzing support data, and uploading signatures for support entries.

The "Signatur hochladen" (Upload Signature) operation specifically uploads a signature for a given support entry identified by its Support-ID. This is useful in workflows where digital confirmation or approval signatures need to be attached to support tickets or service records.

Practical examples:

  • Automatically upload a technician's signature after completing a support task.
  • Attach client approval signatures to support tickets for compliance or record-keeping.
  • Integrate signature capture devices or apps with TANSS support management.

Properties

Name Meaning
API Token API token from TANSS authentication used to authorize requests.
Support-ID ID of the support entry for which the signature will be uploaded. Required for this operation.

Output

The node outputs JSON data representing the response from the TANSS API for the executed operation. For the "Signatur hochladen" operation, the output JSON typically contains confirmation or status information about the signature upload.

No binary data output is produced by this node.

Example output structure (simplified):

{
  "success": true,
  "message": "Signature uploaded successfully",
  "supportId": 12345
}

Dependencies

  • Requires an active TANSS API credential with a valid API token.
  • The node expects the base URL of the TANSS API to be configured in the credentials.
  • Network access to the TANSS backend API endpoints is necessary.

Troubleshooting

  • Missing Credentials: If no API token or credentials are provided, the node throws an error "Keine Anmeldedaten gefunden!" (No login data found!). Ensure that the API token credential is set up correctly.
  • Invalid Support-ID: If the Support-ID is missing or invalid when uploading a signature, the request will fail. Always provide a valid numeric Support-ID.
  • API Errors: Any errors returned by the TANSS API during the request will be caught and rethrown with a message like "Fehler beim Ausführen von uploadSignature: [error message]". Check the API token validity, network connectivity, and that the support entry exists.
  • Operation Not Recognized: If an unsupported operation is selected, the node throws an error indicating the operation is not recognized.

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