Actions9
Overview
This node integrates with the TANSS API to manage support entries and appointments. It allows users to perform various operations such as searching, listing, creating, updating, analyzing, and uploading signatures related to support records. A typical use case is automating support ticket management or retrieving filtered support data for reporting or further processing.
The "Support nach Inhalt suchen" (Search Support by Content) operation specifically enables searching support entries based on text found in their descriptions. This is useful when you want to find all support cases mentioning a particular issue, keyword, or phrase within their descriptive texts.
Example scenario:
You have a large number of support tickets and want to find all entries where the description contains the word "network outage". Using this operation, you can quickly retrieve those relevant entries without manually filtering through each record.
Properties
| Name | Meaning |
|---|---|
| API Token | API token from TANSS authentication used to authorize requests to the TANSS API. |
| Suchtext | Text string to search for within support descriptions. |
Output
The node outputs an array of JSON objects representing the response from the TANSS API for the requested operation. For the "Support nach Inhalt suchen" operation, the output JSON contains the list of support entries matching the search text filter.
The exact structure depends on the TANSS API response but generally includes details about each support entry such as IDs, descriptions, dates, types, and related metadata.
No binary data output is produced by this operation.
Dependencies
- Requires access to the TANSS API endpoint.
- Needs an API token credential for authentication.
- The base URL for the TANSS API must be configured in the credentials.
- The node uses HTTP requests to communicate with the API.
Troubleshooting
- Missing API Token: If no API token is provided, the node throws an error "Keine Anmeldedaten gefunden!" (No login data found!). Ensure the API token is correctly set.
- Empty Search Text: If the search text property is empty when using "Support nach Inhalt suchen", the node throws an error "Suchtext ist erforderlich." (Search text is required). Provide a valid search string.
- API Request Failures: Errors during the HTTP request will be reported with messages like "Fehler beim Ausführen von searchByContent:
". Check network connectivity, API token validity, and API availability. - Unrecognized Operation: If an unsupported operation value is set, the node throws an error indicating the operation is not recognized.
Links and References
- TANSS API Documentation (not provided here; consult your internal API docs)
- n8n HTTP Request Node documentation for understanding request options: https://docs.n8n.io/nodes/n8n-nodes-base.httpRequest/