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3CX

Interact with 3CX telephony system
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Overview

This node allows users to update voicemail settings in the 3CX telephony system. It is useful for administrators or users who want to programmatically manage voicemail configurations such as auto-deletion, storage quotas, transcription options, and notification preferences. For example, you can automate adjusting voicemail retention policies, enable or disable voicemail transcription engines, or configure email notifications when voicemail storage reaches a certain quota.

Properties

Name Meaning
Auto Delete Days Number of days after which voicemails are automatically deleted.
Auto Delete Enabled Enable or disable automatic deletion of voicemails.
Extension The phone extension number associated with the voicemail settings.
Id Identifier for the voicemail settings record to update.
Min Duration Minimum duration (in seconds) for voicemails to be considered valid.
Operator Enabled Enable or disable operator assistance for voicemail.
Quota Storage quota limit for voicemails (likely in MB or another unit).
Remote Storage Enabled Enable or disable remote storage for voicemails.
Send Email Quota Enabled Enable or disable sending email notifications when voicemail storage quota is reached.
Send Email Quota Percentage Threshold percentage of quota usage at which email notifications are sent.
Transcribe Engine Select the transcription engine to use for voicemail messages. Options: None, Google, Open AI, Whisper, Engine 3 CX.
Transcribe Language Language code used by the transcription engine.
Transcribe Region Region setting for the transcription service (if applicable).
Transcribe Secret Key JSON object containing secret key credentials required by the transcription engine.
Used Space Current used storage space for voicemails (likely in MB or another unit).

Output

The node outputs JSON data representing the updated voicemail settings after the operation completes. This typically includes confirmation of the new configuration values or status information returned from the 3CX API. There is no indication that binary data is output by this node.

Dependencies

  • Requires an active connection to a 3CX telephony system.
  • Needs an API authentication token or OAuth2 credential configured in n8n to authorize requests to the 3CX API.
  • The base URL for the 3CX server must be provided in the credentials.
  • If transcription features are used, appropriate keys and region settings for the selected transcription engine must be supplied.

Troubleshooting

  • Invalid Credentials: Errors related to authentication usually mean the API key or OAuth token is missing, expired, or incorrect. Verify and update credentials in n8n.
  • Invalid Property Values: Providing invalid values (e.g., negative numbers for days/quota) may cause API errors. Ensure all numeric inputs are within acceptable ranges.
  • Transcription Configuration Issues: If transcription fails, check that the correct engine is selected and that the secret key JSON is properly formatted and valid.
  • Network/Connection Errors: Ensure the 3CX server URL is reachable from the n8n instance and that there are no firewall or network restrictions blocking access.
  • Quota Limits: If storage quota is exceeded, voicemail operations might fail until space is freed or quota increased.

Links and References

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