TANSS Support

Verwaltet Support-Einträge und Termine in der TANSS API
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Overview

This node integrates with the TANSS API to manage support entries and appointments. It allows users to perform various operations such as searching, listing, creating, updating, analyzing, and uploading signatures related to support records. A typical use case is automating support ticket management or retrieving filtered support data for reporting or further processing.

For the selected operation "Support nach Inhalt suchen" (Search support by content), the node searches support entries based on a text string found in their descriptions. This is useful when you want to find all support tickets or entries that mention specific keywords or phrases in their description fields.

Example scenario: You want to find all support cases mentioning "network outage" to analyze recent network issues reported by customers.

Properties

Name Meaning
API Token API token from TANSS authentication used to authorize requests to the TANSS API.
Suchtext Text string to search within support descriptions. Used only for the "Support nach Inhalt suchen" operation.

Output

The node outputs an array of JSON objects representing the support entries returned by the TANSS API matching the search criteria. Each item contains the full JSON response from the API for the respective support entry or list of entries.

No binary data output is produced by this node.

Dependencies

  • Requires access to the TANSS API endpoint.
  • Needs an API token credential for authentication.
  • The base URL for the TANSS API must be configured in the credentials.
  • Uses HTTP requests with JSON payloads to communicate with the API.

Troubleshooting

  • Missing Credentials Error: If no API token or credentials are provided, the node throws an error "Keine Anmeldedaten gefunden!" (No login data found!). Ensure the API token credential is set up correctly.
  • Required Parameter Missing: For the "Support nach Inhalt suchen" operation, if the search text is empty, the node throws "Suchtext ist erforderlich." (Search text is required). Provide a non-empty search string.
  • API Request Failures: Errors during the HTTP request will be caught and rethrown with messages like "Fehler beim Ausführen von searchByContent: ". Check network connectivity, API token validity, and API availability.
  • Unsupported Operation: If an unknown operation is specified, the node throws an error indicating the operation is not recognized.

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