Actions9
Overview
This node integrates with the TANSS API to manage support entries and appointments. It allows users to perform various operations such as searching for support entries by type, customer, or content, retrieving lists of supports, creating new support entries, updating existing ones, uploading signatures, and analyzing support data.
The "Support nach Typ suchen" (Search Support by Type) operation specifically enables users to find support entries filtered by a particular support type ID. This is useful in scenarios where you want to categorize or report on support activities based on their service type.
Practical example:
If a company categorizes its support tickets by types like "Installation", "Maintenance", or "Consulting", this operation can be used to retrieve all support entries related to "Maintenance" by specifying the corresponding support type ID.
Properties
| Name | Meaning |
|---|---|
| API Token | API token obtained from TANSS authentication, required for accessing the API. |
| Support-Typ-ID | The numeric ID of the support type to filter support entries by (required for this operation). |
Output
The node outputs an array of JSON objects representing the support entries returned by the TANSS API for the specified support type. Each object contains the full details of a support entry as provided by the API.
No binary data output is produced by this node.
Dependencies
- Requires access to the TANSS API endpoint.
- Requires an API token credential for authenticating requests to the TANSS API.
- The base URL for the TANSS API must be configured in the node credentials.
Troubleshooting
- Missing API Token: If the API token is not provided or invalid, the node will throw an error indicating that no credentials were found.
- Missing Support Type ID: For the "searchByType" operation, if the support type ID is not set or zero, the node throws an error stating that the Support-Typ-ID is required.
- API Request Failures: Network issues or incorrect API URLs may cause request failures. The node reports errors with messages including the operation name and the underlying error message.
- Unrecognized Operation: If an unsupported operation value is provided, the node throws an error indicating the operation is not recognized.
To resolve these issues:
- Ensure the API token is correctly entered and valid.
- Provide a valid non-zero support type ID when using the "searchByType" operation.
- Verify network connectivity and correct API base URL configuration.
- Use only supported operation values as listed in the node's operation options.
Links and References
- TANSS API Documentation (Replace with actual URL if available)