Press TicketInstall

Overview

This node integrates with the Press Ticket® API to manage various resources such as messages, contacts, tickets, queues (sectors), tags, WhatsApp connections, and WhatsApp sessions. Specifically for the Setor (Queue) resource with the Obter (Get) operation, it retrieves detailed information about a specific sector by its ID.

Common scenarios where this node is beneficial include:

• Automating customer support workflows by fetching sector details to route tickets or messages appropriately.
• Integrating sector data into other systems or dashboards for monitoring and management.
• Enriching ticket or contact data with sector information during automation processes.

Practical example:
You have a customer support system where tickets are assigned to different sectors (queues). Using this node, you can fetch the details of a particular sector by its ID to display its name and color or to verify its existence before assigning tickets.

Properties

Output

The output is a JSON object representing the sector's details as returned by the Press Ticket® API. This typically includes fields such as the sector's ID, name, color (in hexadecimal format), and possibly other metadata related to the sector.

Example output structure (illustrative):

{
  "id": "123",
  "name": "Support",
  "color": "#FF0000"
}

No binary data output is involved in this operation.

Dependencies

• Requires an API key credential for authenticating with the Press Ticket® API.
• The node uses the base API URL and token from the configured credentials.
• Network access to the Press Ticket® API endpoint is necessary.

Troubleshooting

• Invalid or missing sector ID: If the provided sector ID does not exist or is invalid, the API may return an error or empty response. Ensure the ID is correct.
• Authentication errors: If the API token is incorrect or expired, requests will fail. Verify that the API key credential is valid and has proper permissions.
• API response format issues: Unexpected API responses might cause errors. Check if the API service is operational and returning expected data.
• Continue on Fail: If enabled, the node will continue processing subsequent items even if one fails, returning error messages in the output.

Links and References

• Press Ticket® API Documentation (Assumed URL; replace with actual if available)
• n8n Documentation: Creating Custom Nodes
• General REST API usage in n8n: HTTP Request Node