Actions32
- Mensagem Actions
- Contato Actions
- Ticket Actions
- Setor Actions
- Tag Actions
- WhatsApp Actions
- Sessão WhatsApp Actions
Overview
The node "Press Ticket" integrates with the Press Ticket® API to manage various communication-related resources, including tickets. Specifically, for the Ticket - Atualizar (Update) operation, it updates an existing ticket's details such as status, assigned queue (department), and user.
This node is useful in customer support or helpdesk automation scenarios where tickets need to be programmatically updated based on workflow logic. For example, after processing a customer inquiry, you might update the ticket status from "open" to "pending" or assign it to a different department or user automatically.
Properties
| Name | Meaning |
|---|---|
| ID do Ticket | The unique identifier of the ticket to be updated. |
| Status | The new status of the ticket. Options: "Aberto" (open), "Pendente" (pending), "Fechado" (closed). |
| ID do Setor | The ID of the queue/department to which the ticket will be assigned (optional). |
| ID do Usuário | The ID of the user to whom the ticket will be assigned (optional). |
Output
The node outputs a JSON array containing the response from the Press Ticket® API after updating the ticket. The structure typically includes the updated ticket data as returned by the API. The exact fields depend on the API but generally include ticket identifiers, status, assigned queue/user, timestamps, and other metadata.
No binary data output is produced by this operation.
Dependencies
- Requires an API key credential for authenticating with the Press Ticket® API.
- The node uses the base URL and token from the configured credentials to make HTTP requests.
- No additional external dependencies are required beyond the API access.
Troubleshooting
Common issues:
- Invalid or missing ticket ID will cause the API request to fail.
- Providing invalid status values outside the allowed options may result in errors.
- Incorrect queue or user IDs may cause assignment failures.
- Network or authentication errors if the API token is invalid or expired.
Error messages:
- Errors from the API are propagated; typical messages include "Ticket not found" or "Unauthorized".
- If the node throws an error about missing parameters, ensure all required fields (especially ticket ID) are provided.
- To handle errors gracefully, enable "Continue On Fail" in the node settings.
Links and References
- Press Ticket® API Documentation (example link, replace with actual if available)
- n8n documentation on HTTP Request Node for understanding API calls
- General n8n Node Development Guide
If you need details on other operations or resources, feel free to ask!