Overview
This node interacts with the Synthflow AI API to manage voice agents and calls. Specifically, the 'Get Call' operation retrieves the transcript and metadata for a specific call using its unique Call ID. This is useful for scenarios where users need to access detailed information about a particular call, such as reviewing call transcripts or analyzing call metadata for customer service or quality assurance purposes.
Use Case Examples
- Retrieve the transcript and metadata of a customer support call by providing the Call ID to analyze the conversation and improve service quality.
- Fetch call details for a sales call to review the interaction and extract insights for follow-up actions.
Properties
| Name | Meaning |
|---|---|
| Call ID | The unique identifier of the call to retrieve, required to fetch the specific call's transcript and metadata. |
Output
JSON
callId- The unique identifier of the retrieved call.transcript- The transcript text of the call conversation.metadata- Additional metadata related to the call, such as timestamps, status, and participants.
Dependencies
- Synthflow AI API
Troubleshooting
- Ensure the Call ID is correctly formatted and corresponds to an existing call in the Synthflow system; an invalid or non-existent Call ID will result in an error.
- Verify that the API credentials for Synthflow are correctly configured and have the necessary permissions to access call data.
- Network issues or API downtime may cause request failures; check connectivity and Synthflow service status if calls cannot be retrieved.
Links
- Synthflow API - Get Call - Official API documentation for retrieving call details from Synthflow.