Actions8
Overview
This node integrates with an enhanced analytics platform for Genesys Cloud, providing multiple tools to analyze and monitor contact center data. Specifically, the "Conversation Topics" operation detects topics discussed within a single conversation identified by its ID. This is useful for understanding customer concerns, categorizing interactions, or extracting key themes from conversations.
Practical examples include:
- Automatically tagging conversations with detected topics for better reporting.
- Identifying trending issues or frequently discussed subjects in customer calls.
- Enhancing quality assurance by focusing on specific conversation themes.
Properties
| Name | Meaning |
|---|---|
| Conversation ID | The unique identifier of a single conversation to analyze for topic detection. |
Output
The output JSON contains the detected topics related to the specified conversation. The exact structure depends on the external service response but typically includes topic names, relevance scores, or other metadata describing the conversation's thematic content.
No binary data output is produced by this operation.
Dependencies
- Requires an API key credential for authenticating with the Genesys Cloud MCP Plus analytics service.
- The node depends on the external Genesys Cloud MCP Plus API to perform topic detection.
- Proper configuration of the API credentials in n8n is necessary for successful execution.
Troubleshooting
Common Issues:
- Invalid or missing Conversation ID will cause the operation to fail.
- Network or authentication errors if the API key is incorrect or expired.
- If the conversation ID does not exist or has no data, the output may be empty or contain an error.
Error Messages:
Unknown operation: Indicates the selected operation is not supported; ensure "Conversation Topics" is chosen.- API-related errors usually return messages about authentication failure or invalid parameters.
Resolutions:
- Verify the Conversation ID is correct and corresponds to an existing conversation.
- Check that the API key credential is valid and has required permissions.
- Ensure network connectivity to the Genesys Cloud MCP Plus API endpoint.