Genesys Cloud MCP Plus

Enhanced Genesys Cloud analytics with 15 comprehensive tools

Actions8

Overview

This node integrates with Genesys Cloud MCP Plus to provide enhanced analytics capabilities focused on routing queues and related data. Specifically, the "Search Queues" operation allows users to search for routing queues by name using wildcard support, which is useful for dynamically discovering queues matching certain patterns or partial names.

Common scenarios include:

Finding all queues that match a naming convention or pattern (e.g., all queues starting with "Sales*").
Paginating through large sets of queues to retrieve manageable chunks of data.
Automating workflows that require queue metadata or IDs based on flexible search criteria.

Example: A contact center manager wants to list all queues containing "Support" in their names to analyze their performance or assign agents accordingly.

Properties

Name	Meaning
Queue Name	Queue name to search for; supports wildcards (e.g., `` for all queues, `Sales` etc.)
Page Size	Number of results to return per page when searching queues (pagination control)

Output

The output is an array of JSON objects where each object contains the search result data returned from the Genesys Cloud MCP Plus service for the requested queues. Each item corresponds to one input item processed.

The json field holds the response data from the API call, typically including queue details such as queue IDs, names, and other metadata.
If an error occurs during processing and the node is configured to continue on failure, the output will contain an error field describing the issue for that particular item.

No binary data is produced by this operation.

Dependencies

Requires an API key credential for authenticating with the Genesys Cloud MCP Plus service.
The node depends on the external GenesysCloudMcpPlusService client library to perform API calls.
Proper configuration of credentials within n8n is necessary to enable communication with the Genesys Cloud MCP Plus API.

Troubleshooting

Common issues:
- Invalid or missing API credentials will cause authentication failures.
- Using unsupported wildcard patterns may yield no results.
- Exceeding page size limits imposed by the API could result in errors or truncated data.
Error messages:
- "Unknown operation: <operation>": Indicates an invalid operation parameter; ensure "Search Queues" is selected.
- API errors returned from the Genesys Cloud service will be passed through in the error field if continuing on fail.
Resolutions:
- Verify API credentials are correctly set up and have sufficient permissions.
- Use valid wildcard characters supported by the API (*).
- Adjust page size to reasonable values (default is 100).