Actions8
Overview
The node "Genesys Cloud MCP Plus" provides enhanced analytics capabilities for Genesys Cloud by offering 15 different operations related to contact center data. The "Wrap-Up Code Analytics" operation specifically analyzes wrap-up codes used in conversations over a specified date range. Wrap-up codes are labels agents apply after calls to categorize the interaction outcome or reason.
This operation is useful for supervisors and analysts who want to understand trends and patterns in how agents classify their interactions, helping improve workforce management, training, and operational efficiency. For example, it can reveal which wrap-up codes are most frequently used during a period, indicating common call reasons or issues.
Properties
| Name | Meaning |
|---|---|
| Start Date | The start date (in ISO format) for the analytics query, defining the beginning of the time range to analyze wrap-up codes. |
| End Date | The end date (in ISO format) for the analytics query, defining the end of the time range to analyze wrap-up codes. |
Output
The output JSON contains the results of the wrap-up code analysis for the specified date range. This typically includes aggregated data about wrap-up codes such as counts, percentages, or other metrics summarizing how often each wrap-up code was applied during the period.
The exact structure depends on the external service response but generally will be an object with keys representing wrap-up codes and values containing their associated statistics.
No binary data output is produced by this operation.
Dependencies
- Requires an API key credential for authenticating with the Genesys Cloud MCP Plus analytics service.
- The node depends on the external GenesysCloudMcpPlusService class to perform API requests.
- Proper configuration of the API credentials within n8n is necessary for successful execution.
Troubleshooting
Common Issues:
- Invalid or missing API credentials will cause authentication failures.
- Incorrect date formats or missing dates may result in errors or empty results.
- Network connectivity problems can prevent access to the external analytics service.
Error Messages:
Unknown operation: wrapUpCodeAnalytics— indicates a misconfiguration of the operation parameter; ensure the operation name matches exactly.- Errors returned from the external API will be passed through; check the error message for details such as invalid parameters or rate limits.
Resolutions:
- Verify that the API key credential is correctly set up and has sufficient permissions.
- Ensure the start and end dates are valid ISO date strings and that the start date is before the end date.
- Check network connectivity and proxy settings if applicable.