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Overview

This node operation, Retrieve Notification Tickets View under the Asset resource, is designed to fetch a filtered and paginated list of notification tickets from an external service's API. It allows users to specify query conditions, pagination controls (skip and limit), and sorting order to tailor the data retrieval according to their needs.

Typical use cases include:

  • Monitoring or auditing notification tickets related to assets in an IT or asset management system.
  • Integrating ticket views into workflows for automated processing or reporting.
  • Fetching specific subsets of tickets based on dynamic conditions for further analysis or alerting.

For example, a user might retrieve all open notification tickets assigned to a particular user, skipping the first 10 records and limiting the output to 20 tickets, ordered by creation date.

Properties

Name Meaning
X USER ID User identifier required for authentication or scoping the request.
Condition Query condition string to filter the notification tickets (e.g., status='open').
Skip Number of records to skip for pagination purposes.
Limit Maximum number of records to return.
Order By Field(s) to order the results by (e.g., "created_at desc").

Output

The node outputs JSON data representing the retrieved notification tickets view. The structure typically includes an array of ticket objects with their respective fields as returned by the API. Each item corresponds to a notification ticket matching the query parameters.

If the API supports binary data for this operation, it would be included accordingly; however, based on the provided code and properties, the output is primarily JSON data containing ticket details.

Dependencies

  • Requires an API key credential or similar authentication token configured in n8n to access the external Connect Secure API.
  • Depends on the external Connect Secure API endpoint that provides the notification tickets view.
  • The node uses HTTP headers and query parameters to communicate with the API, including passing the X-USER-ID header.

Troubleshooting

  • Missing or invalid X USER ID: The API may reject requests without a valid user ID header. Ensure the X USER ID property is correctly set.
  • Invalid query conditions: Malformed or unsupported query strings in the Condition property can cause errors or empty results. Validate the syntax according to the API documentation.
  • Pagination issues: Setting Skip or Limit to inappropriate values (e.g., negative numbers) may lead to unexpected behavior or errors.
  • Order By errors: Using invalid field names in Order By can result in API errors. Confirm supported fields for ordering.
  • Authentication failures: Ensure the API key or authentication credentials are properly configured in n8n.

Links and References

  • Refer to the official Connect Secure API documentation for detailed information on query syntax, available fields, and authentication methods.
  • n8n documentation on HTTP Request node for understanding how headers and query parameters are used.
  • General best practices for pagination and filtering in REST APIs.

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