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Connect Secure

Consume Connect Secure API

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Overview

This node operation deletes a custom ticketing template by its unique identifier. It is useful in scenarios where you need to programmatically remove outdated or unwanted ticket templates from a ticketing system, helping maintain an organized and relevant set of templates.

For example, if your support team frequently updates ticket templates and wants to automate the cleanup of deprecated templates, this node operation can be integrated into workflows to delete those templates based on their IDs.

Properties

Name Meaning
X USER ID The user identifier required for authentication or authorization in the API request.
Id The numeric identifier of the custom ticketing template that you want to delete.
  • X USER ID is passed as a header in the API request.
  • Id specifies which ticket template to delete.

Output

The node outputs JSON data representing the response from the API after attempting to delete the specified ticket template. Typically, this will include confirmation of deletion or error details if the operation failed.

No binary data output is expected from this operation.

Dependencies

  • Requires an API key credential for authenticating with the Connect Secure API.
  • The node depends on the Connect Secure API endpoint that manages ticket templates.
  • Proper configuration of the API credentials within n8n is necessary for successful execution.

Troubleshooting

  • Missing or invalid X USER ID: The API may reject requests without a valid user ID header. Ensure the "X USER ID" property is correctly set.
  • Invalid template Id: If the provided template ID does not exist, the API will likely return an error indicating the resource was not found.
  • Authentication errors: Verify that the API key credential is valid and has sufficient permissions to delete ticket templates.
  • Network issues: Check connectivity to the Connect Secure API endpoint.

Common error messages might include:

  • Unauthorized access due to missing or incorrect user ID or API key.
  • Not Found errors when the template ID does not correspond to any existing template.
  • Validation errors if required properties are missing or malformed.

Resolving these typically involves verifying input values, credentials, and network connectivity.

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