Actions222
- Application Baseline Actions
- Attack Surface Actions
- Backup Software Actions
- EDR Actions
- Tags Actions
- PII Actions
- External Scan Actions
- Settings Actions
- Compliance Assessment Actions
- Reports Actions
- Compliance Actions
- Jobs Actions
- Active Directory Actions
- Retrieve Ad Roles
- Retrieve Ad User Licenses
- Retrieve Azure Licenses
- Retrieve Azure Ad Logs
- Retrieve Azure Secure Score
- Retrieve Ad Password Policies
- Retrieve Ad Groups View
- Retrieve Ad Ous View
- Retrieve Ad Gpos View
- Retrieve Ad Computers View
- Retrieve Ad Users View
- Retrieve Ad Domain Details
- Retrieve Ad Gpos Details
- Retrieve Get Ous Details
- Retrieve Get Groups Details
- Retrieve Ad Group Users
- Retrieve Ad Group Computers
- Retrieve Get User Details
- Retrieve Get Computer Details
- Retrieve Ad Roles Details
- Retrieve Ad Roles Member
- Retrieve Ad Basic Info
- Audit Log Actions
- Ad Audit Actions
- Asset Data Actions
- Retrieve Bios Info
- Retrieve Bio Info
- Retrieve Browser Extensions
- Retrieve Browser Extension
- Retrieve Ciphers View
- Retrieve Cipher View
- Retrieve Windows Protection Status
- Retrieve Window Protection Status
- Retrieve Asset Compliance Report Card
- Retrieve Asset Firewall Policy
- Retrieve Asset Installed Drivers
- Retrieve Asset Installed Driver
- Retrieve Asset Interface
- Retrieve Asset Msdt
- Retrieve Asset Ports
- Retrieve Asset Port
- Retrieve Asset Security Report Data
- Retrieve Asset Security Report Datum
- Retrieve Asset Shares
- Retrieve Asset Share
- Retrieve Asset Storages
- Retrieve Asset Storage
- Retrieve Asset Unqouted Services
- Retrieve Asset Unqouted Service
- Retrieve Asset User Shares
- Retrieve Asset User Share
- Retrieve Asset Video Info
- Retrieve Asset Windows Reboot Required
- Retrieve Asset Window Reboot Required
- Vulnerabilities Actions
- Firewall Actions
- Integration Actions
- Retrieve Integration Credentials
- Retrieve Integration Credential
- Create Integration Credential
- Update Integration Credential
- Delete Integration Credential
- Retrieve Integration Rules
- Retrieve Integration Rule
- Create Integration Rule
- Update Integration Rule
- Delete Integration Rule
- Retrieve Company Mappings
- Retrieve Company Mapping
- Create Company Mapping
- Update Company Mapping
- Delete Company Mapping
- Event Set Actions
- Ticket Template Actions
- Scheduler Actions
- Credentials Actions
- Asset Actions
- Retrieve Records
- Retrieve Assets
- Retrieve Asset
- Create Asset
- Update Asset
- Delete Asset
- Retrieve Asset Stats
- Retrieve Asset Stat
- Retrieve Asset View
- Retrieve Cron Jobs
- Retrieve Kernel Modules
- Retrieve Suid Permissions
- Retrieve Ufw Firewall Rules
- Retrieve Selinux Settings
- Retrieve Asset Iptables Rules
- Retrieve Asset Users
- Retrieve Asset Processes Running
- Retrieve Asset Services
- Retrieve Asset Patches Info
- Retrieve Asset Firewall Rules
- Retrieve Asset Registry Misconfiguration
- Retrieve Asset Open Ports
- Retrieve Notification Tickets View
- Retrieve System Events View
- Discovery Settings Actions
- Retrieve Discovery Settings
- Retrieve Discovery Setting
- Create Discovery Setting
- Update Discovery Setting
- Delete Discovery Setting
- Retrieve Agent Discoverysettings Mapping
- Retrieve Agent Discoverysetting Mapping
- Create Agent Discoverysetting Mapping
- Update Agent Discoverysetting Mapping
- Delete Agent Discoverysetting Mapping
- Auth Actions
- Company Actions
- Agent Actions
Overview
This node operation updates a custom ticketing template in a ticket management system. It allows users to modify the details of an existing ticket template by specifying its ID and providing new data for the template's configuration. This is useful in scenarios where organizations need to customize how tickets are structured, displayed, or integrated with other systems.
Practical examples include:
- Updating the list of companies associated with a ticket template.
- Modifying integration settings related to the ticket template.
- Changing detailed template information such as fields, layout, or metadata.
Properties
| Name | Meaning |
|---|---|
| X USER ID | The user identifier required for authentication or tracking purposes in the API request. |
| Data | JSON object containing the updated template details. It includes keys like companies_list, integrations, and template_details. Each key expects an array (as stringified JSON) representing respective configurations. |
| Id | Numeric identifier of the ticket template to update. |
Output
The node outputs JSON data representing the response from the API after attempting to update the ticket template. This typically includes confirmation of the update, the updated template data, or error messages if the update failed.
No binary data output is indicated.
Dependencies
- Requires an API key credential for authenticating requests to the Connect Secure API.
- Depends on the Connect Secure API endpoint that manages ticket templates.
- The node uses the OpenAPI specification defined in
openapi.jsonto build its properties and operations.
Troubleshooting
- Missing or invalid X USER ID: The API may reject requests without a valid user ID header. Ensure this property is correctly set.
- Invalid JSON in Data property: The
datafield must be valid JSON. Malformed JSON will cause errors. - Incorrect template Id: Providing an invalid or non-existent template ID will result in failure to update.
- API authentication errors: Ensure the API key credential is configured properly in n8n.
- Network or connectivity issues: Verify network access to the Connect Secure API endpoint.
Links and References
- Connect Secure API Documentation (replace with actual URL)
- n8n Documentation on Creating Custom Nodes
- OpenAPI Specification