Notificações Inteligentes icon

Notificações Inteligentes

Integração do NI

Actions45

Overview

The node operation "Criar Evento De Nota Nps" under the "Evento" resource is designed to create a new event related to a customer's Net Promoter Score (NPS) feedback. This typically involves capturing customer details along with their given score and optional comments. It is useful for businesses aiming to collect, track, and analyze customer satisfaction and loyalty through NPS events.

Practical examples include:

  • Recording a customer's NPS score after a service interaction.
  • Logging customer feedback for product improvements.
  • Tracking customer sentiment over time by creating multiple NPS events.

Properties

Name Meaning
Primeiro Nome Customer's first name
Sobrenome Customer's last name (optional)
Telefone Customer's phone number including country code and area code
Email Customer's email address
CPF/CNPJ Customer's document number (CPF or CNPJ)
Data De Nascimento Customer's birthdate in format YYYY-MM-DD
Gênero Customer's gender
Moeda Currency type used by the customer (e.g., BRL, USD, GBP)
IP Customer's IP address
Nota Dada Pelo Cliente The numeric score given by the customer (required)
Comentário Feito Pelo Cliente Optional comment provided by the customer
Data Da Resposta Date and time when the response was given, in UTC+0 timezone

Note: Among these, the required fields for this operation are "Primeiro Nome", "Telefone", and "Nota Dada Pelo Cliente".

Output

The node outputs JSON data representing the created NPS event. This output typically includes confirmation of the event creation and may echo back the submitted customer information and score. There is no indication that binary data is produced by this node.

Dependencies

  • The node requires an API key credential or similar authentication token to connect to the external service managing the events.
  • Proper configuration of the API endpoint and credentials within n8n is necessary for successful execution.

Troubleshooting

  • Missing Required Fields: Errors may occur if mandatory fields like "Primeiro Nome", "Telefone", or "Nota Dada Pelo Cliente" are not provided. Ensure all required inputs are filled.
  • Invalid Data Formats: Providing incorrectly formatted dates or phone numbers might cause failures. Follow the specified formats, e.g., birthdate as "YYYY-MM-DD".
  • Authentication Failures: If the API key or authentication token is invalid or missing, the node will fail to create the event. Verify credentials and permissions.
  • Network Issues: Connectivity problems can prevent event creation. Check network access and API availability.

Links and References

Discussion