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Notificações Inteligentes

Integração do NI

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Overview

The node is designed to create an NPS (Net Promoter Score) survey event for a client. It collects various customer details and generates an event that can be used to trigger or log the sending of an NPS survey via a specified URL. This is useful in scenarios where businesses want to gather customer feedback through NPS surveys after interactions such as purchases, support tickets, or other events.

Practical examples:

  • After a customer completes a purchase, automatically send them an NPS survey link to measure satisfaction.
  • Trigger an NPS survey event when a support ticket is closed to assess service quality.
  • Collect demographic data alongside the survey event to analyze feedback by customer segments.

Properties

Name Meaning
ID The ID of an existing integration (required for some operations but not for this one).
Primeiro Nome Customer's first name (required).
Sobrenome Customer's last name (optional).
Telefone Customer's phone number including country code and area code (required).
Data De Nascimento Customer's birthdate in format YYYY-MM-DD (optional).
Moeda Currency type used by the customer (e.g., BRL, USD, GBP) (optional).
Gênero Customer's gender (optional).
Email Customer's email address (optional).
CPF/CNPJ Customer's document number (CPF or CNPJ) (optional).
IP Customer's IP address (optional).
URL Da Pesquisa URL to access the NPS survey (required).

Output

The node outputs JSON data representing the created NPS survey event. This typically includes confirmation of the event creation and may echo back the input data or provide identifiers related to the event. There is no indication of binary data output.

Dependencies

  • Requires an API key or authentication token configured in n8n to connect with the external service handling the event creation.
  • The node depends on an external service endpoint to register the NPS survey event using the provided customer data and survey URL.

Troubleshooting

  • Missing required fields: Ensure all required properties like "Primeiro Nome", "Telefone", and "URL Da Pesquisa" are provided; otherwise, the event creation will fail.
  • Invalid phone number or email format: Validate these inputs before execution to avoid errors from the external API.
  • Authentication errors: Verify that the API key or credentials are correctly set up in n8n.
  • Network issues: Check connectivity to the external service endpoint if requests time out or fail.

Links and References

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