Actions48
- Custom Variable Actions
- Custom Variable Group Actions
- Event Actions
- Integration Actions
- Lead Actions
- Lead List Actions
Overview
This node handles events related to customer interactions, specifically focusing on capturing and sending Net Promoter Score (NPS) data. The "NPS Score" operation allows users to submit a customer's score and comment as feedback, which is useful for measuring customer satisfaction and loyalty.
Typical use cases include:
- Collecting customer feedback after a purchase or service interaction.
- Tracking customer sentiment over time by recording NPS scores.
- Integrating customer feedback into CRM or marketing automation workflows.
For example, after a customer completes a transaction, this node can be used to send their NPS score and comments to an external system for analysis and follow-up.
Properties
| Name | Meaning |
|---|---|
| Customer Score | Score given by the customer (numeric value representing satisfaction level). |
| Customer Comment | Optional comment provided by the customer explaining their score or experience. |
| Answered At | Date and time when the customer answered the survey, in UTC +0 format. |
These properties are required or optional inputs that represent the customer's feedback details to be sent with the event.
Output
The node outputs JSON data representing the result of submitting the NPS score event. This typically includes confirmation of the event creation or any response data from the external API.
The output does not include binary data; it focuses on structured JSON responses related to the event submission status.
Dependencies
- Requires an API key credential for authenticating requests to the external notification or event service.
- Makes HTTP requests to the external API endpoint
https://api.notificacoesinteligentes.com. - The node uses internal helper methods for authenticated HTTP requests.
Troubleshooting
Common issues:
- Authentication failures due to missing or invalid API credentials.
- Network timeouts or connectivity problems reaching the external API.
- Invalid input data, such as missing required fields like the customer score.
Error messages:
- Authentication errors: Check that the API key credential is correctly configured.
- Timeout errors: Verify network connectivity and API availability.
- Validation errors: Ensure all required properties (e.g., score) are provided and correctly formatted.
Links and References
- Net Promoter Score (NPS) Overview
- External API documentation (not provided in source code, check your service provider's docs).