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Notificações Inteligentes

NI Integration
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Overview

This node is designed to send an NPS (Net Promoter Score) survey event to a specified external service. It collects customer-related information such as name, contact details, and other personal data, then triggers an event that likely records or initiates an NPS survey process for that customer.

Typical use cases include:

  • Automatically sending an NPS survey invitation after a customer interaction or transaction.
  • Integrating customer feedback collection into automated workflows.
  • Tracking customer satisfaction by triggering surveys based on specific events in a business process.

For example, after a customer completes a purchase, this node can be used to send their details along with a survey URL to the external system, prompting the customer to provide feedback.

Properties

Name Meaning
First Name Customer’s first name (required)
Last Name Customer’s last name
Phone Customer phone number including country and area code (required)
Birth Date Customer’s birth date in format Year-Month-Day (e.g., 2001-08-20)
Currency Currency used by the customer (e.g., BRL, USD, GBP)
Gender Customer’s gender
Email Customer’s email address
Tax ID Customer’s tax document (CPF/CNPJ)
IP Address Customer’s IP address
Survey URL URL to access the NPS survey (required)

Output

The node outputs JSON data representing the result of sending the NPS survey event. The exact structure depends on the external API response but generally includes confirmation of the event creation or any error messages returned by the service.

No binary data output is indicated.

Dependencies

  • Requires an API key credential for authenticating requests to the external notification service at https://api.notificacoesinteligentes.com.
  • The node uses HTTP requests with authentication to communicate with the external API.
  • Proper configuration of the API credentials within n8n is necessary for successful operation.

Troubleshooting

  • Common issues:

    • Missing required fields such as "First Name", "Phone", or "Survey URL" will cause errors.
    • Incorrect API credentials or network issues may lead to authentication failures or timeouts.
    • Invalid data formats (e.g., wrong date format for birthdate) might cause the external API to reject the request.

  • Error messages:

    • Authentication errors typically indicate invalid or missing API keys; verify credentials in n8n settings.
    • Timeout or connection errors suggest network problems or incorrect base URL configuration.
    • Validation errors from the API usually specify which input field is problematic; ensure all required fields are correctly filled.

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