Overview

This node retrieves presence information for all users in a specified session. It is useful for monitoring user availability or status in real-time communication or collaboration platforms. For example, it can be used to get the online/offline status of all participants in a chat session or workspace.

Use Case Examples

1. Get presence status of all users in a customer support session to route incoming requests.
2. Monitor presence of team members in a project collaboration tool to update availability dashboards.

Properties

Output

JSON

• presenceData - The presence information for all users in the specified session, including their availability status and related details.

Dependencies

• Requires an API key or authentication token to access the presence service.

Troubleshooting

• If the session name is incorrect or does not exist, the node may return an error or empty presence data. Verify the session name is correct.
• Timeout errors may occur if the server is slow to respond; increase the timeout setting if needed.
• SSL certificate validation errors can be bypassed by enabling the 'Ignore SSL Issues' option, but this reduces security.
• Proxy settings must be correctly configured if a proxy is required to access the service.