Actions102
- Activity Actions
- Agreement Actions
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- Service Ticket Actions
- Time Actions
Overview
This node integrates with the ConnectWise Manage API to manage service tickets and their related data. Specifically, the Add Note operation for the Service Ticket resource allows users to append notes to existing service tickets in ConnectWise Manage.
Typical use cases include:
- Adding updates or comments to a ticket as work progresses.
- Documenting internal analysis or troubleshooting steps.
- Recording resolution details once an issue is resolved.
- Enhancing collaboration by sharing detailed descriptions or insights on tickets.
For example, a support team member can automatically add a note describing recent troubleshooting steps taken on a ticket, marking it as an internal analysis note, which helps keep all stakeholders informed.
Properties
| Name | Meaning |
|---|---|
| Ticket ID | The unique identifier of the service ticket to which the note will be added. |
| Note Text | The content/text of the note that will be added to the ticket. |
| Detail Description | Boolean flag indicating if this note should be marked as a detailed description. |
| Internal Analysis | Boolean flag indicating if this note represents an internal analysis. |
| Resolution | Boolean flag indicating if this note documents a resolution for the ticket. |
Output
The output JSON contains the response from the ConnectWise Manage API after adding the note. This typically includes the newly created note's details such as its ID, text, flags (detail description, internal analysis, resolution), timestamps, and possibly metadata about the note.
No binary data output is generated by this operation.
Dependencies
- Requires an active connection to the ConnectWise Manage API.
- Needs an API authentication credential configured in n8n to authorize requests.
- The node uses the base URL provided in the credentials to construct API endpoints.
Troubleshooting
- Missing or invalid Ticket ID: The operation requires a valid ticket ID. Ensure the ticket exists and the ID is correctly specified.
- API Authentication Errors: If the API key or credentials are incorrect or expired, the node will fail to authenticate. Verify and update credentials as needed.
- Permission Issues: The API user must have permissions to add notes to tickets in ConnectWise Manage.
- Error Messages:
"Operation 'addNote' is not supported for resource 'ticket'"indicates a misconfiguration or unsupported operation/resource combination.- API errors returned from ConnectWise Manage are logged and surfaced; check the error message for details such as validation failures or rate limits.
- Network Issues: Connectivity problems between n8n and ConnectWise Manage API can cause request failures.