ConnectWise Manage

Overview

This node operation lists the types of service tickets available on a specified board within ConnectWise Manage. It is useful when you want to retrieve all active ticket types associated with a particular service board, for example, to populate dropdowns, validate inputs, or automate workflows based on ticket categorization.

Practical examples:

• Automatically fetching all ticket types for a given board to create tickets with valid type selections.
• Synchronizing ticket type data from ConnectWise Manage into another system.
• Filtering or routing tickets in automation based on their type.

Properties

Output

The output is an array of JSON objects, each representing a ticket type on the specified board. Each object contains at least the following fields:

• id: The unique identifier of the ticket type.
• name: The name of the ticket type.

Example output item:

{
  "id": 123,
  "name": "Incident"
}

No binary data is produced by this operation.

Dependencies

• Requires an API key credential for authenticating with the ConnectWise Manage API.
• The node makes HTTP GET requests to the ConnectWise Manage REST API endpoint /service/boards/{boardId}/types.
• The API base URL and authentication details must be configured in the node credentials.

Troubleshooting

• Missing Board ID: If the "Board ID" property is not provided or invalid, the node will throw an error stating that the Board ID is required.
• API Authentication Errors: If the API key or credentials are incorrect or missing, the node will fail with an authentication error.
• Empty Results: If no active ticket types exist for the specified board, the output will be an empty array.
• API Request Failures: Network issues or API downtime can cause request failures; check connectivity and API status.
• Permission Issues: Ensure the API user has permission to access service boards and ticket types.

Links and References

• ConnectWise Manage API Documentation - Service Boards
• ConnectWise Manage API Documentation - Ticket Types (if available)