Actions102
- Activity Actions
- Agreement Actions
- Company Actions
- Configuration Actions
- Contact Actions
- Document Actions
- Expense Actions
- Invoice Actions
- Member Actions
- Opportunity Actions
- Product Catalog Actions
- Project Actions
- Purchase Order Actions
- Schedule Actions
- Service Ticket Actions
- Time Actions
Overview
This node integrates with the ConnectWise Manage API to perform operations on Service Tickets. Specifically, the Get operation for the Service Ticket resource retrieves detailed information about a single ticket by its ID.
Common scenarios where this node is useful include:
- Fetching the current status and details of a specific service ticket for reporting or automation.
- Integrating ticket data into other systems or workflows to trigger actions based on ticket properties.
- Auditing or monitoring tickets by retrieving their full details programmatically.
Example use case: Automatically retrieve a ticket's details when a new email arrives referencing a ticket ID, then update a CRM or notify a team.
Properties
| Name | Meaning |
|---|---|
| Ticket ID | The unique identifier of the service ticket to retrieve. This is a required string input. |
Output
The node outputs the JSON representation of the requested service ticket as returned by the ConnectWise Manage API. This includes all standard fields of the ticket such as summary, status, priority, assigned resources, dates, and any custom fields associated with the ticket.
No binary data output is produced by the Get operation on Service Ticket.
Dependencies
- Requires an active connection to the ConnectWise Manage API.
- Needs an API authentication credential configured in n8n (an API key or token).
- The node uses the base URL from the credential configuration to construct API requests.
Troubleshooting
Error: Operation 'get' is not supported for resource 'ticket'
This indicates a misconfiguration or unsupported operation/resource combination. Ensure the Resource is set to "Service Ticket" and Operation to "Get".Missing or invalid Ticket ID
The Ticket ID property is required. If omitted or incorrect, the API call will fail. Verify the Ticket ID is correct and provided.API request failures
Network issues, invalid credentials, or insufficient permissions can cause errors. Check the API credentials and network connectivity.Unexpected response structure
If the API changes or returns unexpected data, the node may not parse it correctly. Review the API documentation and update the node if necessary.