Datto RMM

Interact with Datto RMM API to manage devices, sites, alerts, and monitoring

Actions53

Overview

This node integrates with the Datto RMM platform to manage alerts, specifically allowing users to resolve an open alert. It is useful in IT management workflows where automated or semi-automated handling of monitoring alerts is needed. For example, when an alert condition has been addressed, this node can mark the alert as resolved and optionally add a resolution note for documentation purposes.

Typical use cases include:

  • Automatically resolving alerts after a remediation script runs.
  • Adding notes to alerts to provide context on how they were resolved.
  • Integrating alert resolution into broader incident management workflows.

Properties

Name Meaning
Alert Selects which open alert to resolve from a dynamically loaded list of current open alerts.
Resolution Note Optional text note to add when resolving the alert, providing additional context or details.

Output

The node outputs JSON data representing the result of the alert resolution operation. This typically includes confirmation that the alert was successfully resolved and may contain updated alert details such as status and any notes added.

No binary data output is involved.

Dependencies

  • Requires an API key credential for authenticating with the Datto RMM API.
  • The node depends on the Datto RMM API endpoint configured in the credentials.
  • Network access to the Datto RMM service is necessary.

Troubleshooting

  • Common issues:

    • Selecting an alert that is no longer open or does not exist will likely cause an error.
    • Missing or invalid API credentials will prevent successful API calls.
    • Network connectivity problems can cause timeouts or failures.

  • Error messages:

    • Errors related to "alert not found" indicate the selected alert UID is invalid or already resolved.
    • Authentication errors suggest incorrect or expired API keys.
    • API rate limits or permission issues may also cause failures; ensure the API user has sufficient rights.

  • Resolutions:

    • Verify the alert is still open before attempting to resolve.
    • Check and update API credentials if authentication fails.
    • Ensure network connectivity and API endpoint correctness.
    • Review API permissions and rate limits with your Datto RMM administrator.

Links and References

Discussion