Datto RMM

Interact with Datto RMM API to manage devices, sites, alerts, and monitoring

Actions53

Overview

This node interacts with the Datto RMM API to manage alerts, specifically allowing users to unmute an alert. Unmuting an alert means re-enabling notifications or monitoring for a previously muted alert, which is useful when you want to resume receiving updates about a particular issue after having temporarily silenced it.

Common scenarios include:

  • Resuming alert notifications after maintenance or troubleshooting.
  • Reactivating monitoring on devices or systems once an issue is resolved or acknowledged.
  • Managing alert states programmatically as part of automated workflows.

For example, if an alert was muted during a planned downtime, this node can be used to unmute it automatically once the downtime ends.

Properties

Name Meaning
Alert Select the specific open alert to unmute from a dynamically loaded list of current open alerts

The "Alert" property uses a dropdown populated with currently open alerts, showing their type, associated device name, and priority for easy identification.

Output

The node outputs JSON data representing the result of the unmute operation on the selected alert. This typically includes details confirming the alert has been unmuted, such as its unique identifier and updated status.

No binary data output is involved.

Dependencies

  • Requires an active connection to the Datto RMM API via an API key credential configured in n8n.
  • The node depends on the Datto RMM API endpoint /api/v2/account/alerts/open to fetch open alerts and the relevant API call to unmute the selected alert.
  • Proper API URL and authentication credentials must be set up in n8n credentials for this node to function.

Troubleshooting

  • Common issues:

    • Failure to load open alerts: Could be due to network issues, invalid API credentials, or insufficient permissions.
    • Error unmuting alert: May occur if the alert UID is invalid, the alert is already unmuted, or the API service is unavailable.

  • Error messages:

    • "Resource alert is not supported yet." — indicates a misconfiguration or unsupported resource selection; ensure the resource is set to "alert".
    • API errors related to authentication or authorization should be resolved by verifying the API key and permissions.
    • If no alerts appear in the dropdown, confirm there are open alerts in the Datto RMM system and that the API credentials have access to them.

Links and References

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