Actions42
- Incident Actions
- Change Actions
- Custom Business Object Actions
- Employee Actions
- Event Actions
- Task Actions
Overview
This node allows you to interact with the Ivanti API, specifically to delete an Incident record. It is useful in scenarios where you need to automate the removal of incident records from your Ivanti system, such as cleaning up test data, removing duplicates, or automating workflows that require deletion of incidents based on certain criteria.
Practical examples:
- Automatically deleting resolved or obsolete incidents.
- Integrating with other systems to remove incidents when a related entity is deleted elsewhere.
- Scheduled clean-up of old incident records.
Properties
| Name | Meaning |
|---|---|
| Record ID | RecId value of the incident in Ivanti. This is a required string identifying the specific incident to delete. |
Output
The output will be a JSON object with a single key:
{
"Result": "Success"
}
This indicates that the incident was successfully deleted.
Dependencies
- External Service: Requires access to the Ivanti API.
- Credentials: You must configure the
IvantiApicredential in n8n, including thebaseUrlfor your Ivanti instance. - n8n Configuration: No additional configuration is needed beyond setting up the credentials.
Troubleshooting
Common issues:
- Invalid Record ID: If the provided Record ID does not exist, the API may return an error indicating the record was not found.
- Authentication Errors: If the
IvantiApicredentials are missing or incorrect, authentication errors will occur. - Network/SSL Issues: Since SSL certificate validation is skipped by default, ensure your network allows connections to the Ivanti API endpoint.
Error messages and resolutions:
"Record not found": Double-check the Record ID for typos or confirm it exists in Ivanti."Unauthorized": Verify your API credentials in n8n."Connection refused"or similar: Ensure the base URL is correct and accessible from your n8n instance.