Actions23
- Channel Actions
- Message Actions
- Contact Actions
- Tickets Actions
Overview
This node allows users to create a canned reply for contacts within the Bizwachat platform. A canned reply is a predefined response that can be triggered automatically based on specific keywords or criteria, helping automate and streamline communication workflows. This node is useful in scenarios such as customer support automation, where common questions can be answered quickly using preset replies, improving response times and consistency.
For example, when a contact sends a message containing a certain keyword (trigger), this node can create a canned reply that matches that keyword and sends back a predefined response text.
Properties
| Name | Meaning |
|---|---|
| Name | The name of the canned reply. |
| Trigger | The keyword that triggers this canned reply. |
| Match Criteria | The criteria used to match incoming messages to trigger the canned reply. |
| Response Type | The type of response to send (e.g., text, image, etc.). |
| Response | The actual response text that will be sent when the canned reply is triggered. |
Output
The node outputs JSON data representing the created canned reply object as returned by the Bizwachat API. This typically includes details such as the canned reply's ID, name, trigger keyword, match criteria, response type, and response content.
If the node supports binary data output (not indicated here), it would represent media or attachments related to the canned reply, but in this case, the output is purely JSON-based.
Dependencies
- Requires an active connection to the Bizwachat API.
- Needs an API authentication token configured in n8n credentials to authorize requests.
- The node uses the Bizwachat API endpoint at
https://bizwachat.com.
Troubleshooting
Common Issues:
- Missing or invalid API credentials can cause authentication failures.
- Incorrectly formatted input properties (e.g., empty required fields) may result in API errors.
- Network connectivity issues can prevent successful API calls.
Error Messages:
- Authentication errors usually indicate missing or incorrect API keys; verify credential setup.
- Validation errors from the API may indicate missing required fields like "Name" or "Trigger"; ensure all mandatory inputs are provided.
- Timeout or network errors suggest connectivity problems; check internet access and API availability.
Links and References
- Bizwachat Official Website
- Bizwachat API Documentation (assumed, please verify with actual source)