BizwachatInstall

Overview

This node interacts with the Bizwachat API to retrieve counts of ticket statuses within an organization. Specifically, the "Get Ticket Status Counts" operation fetches aggregated data about how many tickets exist in each status category for a given user and organization. This is useful for customer support teams or helpdesk managers who want to monitor ticket distribution and workload at a glance.

Practical examples include:

• Displaying a dashboard widget showing how many tickets are open, pending, or closed for a specific user.
• Generating reports on ticket status trends within an organization.
• Triggering workflows based on ticket volume thresholds per status.

Properties

Output

The node outputs JSON data containing counts of tickets grouped by their status for the specified user and organization. The exact structure depends on the API response but typically includes fields such as status names and corresponding counts.

No binary data output is involved.

Dependencies

• Requires an active connection to the Bizwachat API.
• Needs an API authentication token configured in the node's credentials.
• The base URL for API requests is https://bizwachat.com.
• The node sends requests with headers specifying JSON content type and acceptance.

Troubleshooting

• Common issues:

  • Invalid or missing organization or user identifiers may result in empty or error responses.
  • Authentication failures if the API key credential is not set up correctly.
  • Network connectivity problems preventing access to the Bizwachat API endpoint.

• Error messages:

  • Unauthorized errors indicate invalid or missing API credentials; verify and update the API key.
  • Not found or bad request errors suggest incorrect organization or user IDs; double-check these values.
  • Timeout or network errors require checking internet connectivity or API service availability.

Links and References

• Bizwachat Official Website
• Bizwachat API Documentation (if publicly available)