Actions23
- Channel Actions
- Message Actions
- Contact Actions
- Tickets Actions
Overview
This node interacts with the Bizwachat API to update the status of a ticket identified by its UUID. It is useful in scenarios where you need to programmatically change the state of support or service tickets within an automated workflow, such as marking tickets as resolved, pending, or any custom status defined in your system.
For example, after processing customer requests or completing tasks, you can use this node to update the ticket status automatically without manual intervention.
Properties
| Name | Meaning |
|---|---|
| Uuid | The unique identifier of the ticket to update (required). |
| Status | The new status to assign to the ticket. This represents the ticket's current state, e.g., "open", "closed", "pending". |
Output
The node outputs JSON data representing the response from the Bizwachat API after attempting to update the ticket status. This typically includes confirmation of the update or details about the updated ticket. The exact structure depends on the API response but generally contains fields related to the ticket's updated attributes.
No binary data output is produced by this node.
Dependencies
- Requires an active connection to the Bizwachat API.
- Needs an API authentication token or key configured in n8n credentials to authorize requests.
- The base URL for API requests is
https://bizwachat.com. - The node expects JSON content-type headers for communication.
Troubleshooting
Common issues:
- Invalid or missing UUID: Ensure the ticket UUID is correctly provided and exists in the Bizwachat system.
- Unauthorized errors: Verify that the API key or authentication token is valid and has sufficient permissions.
- Network or connectivity problems: Check internet access and API endpoint availability.
- Invalid status values: Confirm that the status value matches allowed statuses defined in your Bizwachat setup.
Error messages:
- "Unauthorized" or "Authentication failed": Check API credentials.
- "Ticket not found": Verify the UUID is correct.
- "Invalid status value": Use a valid status string supported by Bizwachat.
Resolving these usually involves verifying input parameters, credentials, and network conditions.
Links and References
- Bizwachat API Documentation (for detailed API usage and status options)
- n8n Documentation on Creating Custom Nodes