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Syncro RMM

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Overview

This node interacts with the Syncro RMM API to retrieve information about a specific alert by its unique identifier. It is useful in scenarios where you want to fetch detailed data about an alert generated within the Syncro Remote Monitoring and Management system, such as for monitoring, reporting, or triggering workflows based on alert details.

For example, you might use this node to:

  • Automatically pull alert details when an alert is triggered.
  • Integrate alert data into external dashboards or ticketing systems.
  • Perform conditional logic in workflows depending on alert severity or type.

Properties

Name Meaning
Alert ID The unique identifier of the alert to retrieve. This is required to specify which alert's details should be fetched from Syncro RMM.

Output

The node outputs JSON data representing the details of the requested alert. This typically includes all relevant fields provided by the Syncro RMM API for an alert, such as alert ID, status, description, timestamps, associated assets or customers, and any other metadata related to the alert.

No binary data output is indicated.

Dependencies

  • Requires an active connection to the Syncro RMM API.
  • Needs an API key credential configured in n8n with appropriate permissions to access alert data.
  • The base URL for API requests is dynamically constructed using the user's Syncro subdomain.
  • The node uses standard HTTP headers including authorization and content-type for JSON communication.

Troubleshooting

  • Invalid API Key: If the API key is incorrect or lacks necessary permissions, the node will fail to authenticate. Ensure the API key is valid and has access rights to read alerts.
  • Alert Not Found: Providing an invalid or non-existent Alert ID will result in no data or an error response. Verify the Alert ID before execution.
  • Network Issues: Connectivity problems to the Syncro RMM service can cause request failures. Check network settings and Syncro service status.
  • Permission Errors: Insufficient permissions on the API key may lead to authorization errors. Confirm that the API key has read access to alerts.

Links and References

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