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Syncro RMM

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Overview

This node integrates with the Syncro RMM API to perform various operations on different resources. Specifically, for the Ticket - Get operation, it retrieves detailed information about a specific ticket by its ID. This is useful in scenarios where you need to fetch the current status, details, or history of a particular support ticket within your managed services platform.

Practical examples include:

  • Automatically fetching ticket details when triggered by an external event.
  • Integrating ticket data into dashboards or reporting tools.
  • Using ticket information to trigger further automation workflows based on ticket status or priority.

Properties

Name Meaning
Ticket ID The unique identifier of the ticket to retrieve. You must provide this ID to get the specific ticket's details.

Output

The node outputs JSON data representing the ticket object retrieved from the Syncro RMM API. This typically includes fields such as ticket ID, status, type, description, customer info, assigned technician, timestamps, and other metadata related to the ticket.

If the node supports binary data output (not indicated here), it would represent attachments or files associated with the ticket, but this is not evident from the provided code snippet.

Dependencies

  • Requires an active connection to the Syncro RMM API.
  • Needs an API key credential configured in n8n with appropriate permissions to access ticket data.
  • The base URL for API requests is dynamically constructed using the user's Syncro subdomain.
  • The node depends on internal modules handling routing and API transport but no external npm packages beyond those bundled.

Troubleshooting

  • Invalid API Key Error: If the API key is incorrect or expired, the node will return an authentication error. Ensure the API key credential is valid and has necessary permissions.
  • Ticket Not Found: Providing an invalid or non-existent Ticket ID will result in an error or empty response. Verify the Ticket ID before execution.
  • Network Issues: Connectivity problems to the Syncro RMM API endpoint can cause failures. Check network settings and firewall rules.
  • Permission Denied: Insufficient API permissions may prevent access to ticket data. Confirm that the API key has read access to tickets.

Links and References

Discussion